GTCO AccuTab VI - Users Guide - Manual (Page 29)

AccuTab VI 29
 If your communications connection is USB, does the USB port work? If serial, does
the serial port work? The only way to test the port without special equipment is to
reinstall something that has worked in the past and see if it still works.
 Have there been any recent electrical storms in your area that may have damaged
your equipment?
Software Checklist
Does the tablet work with some software?
If your tablet currently works with some software packages, you know that the tablet, USB
or serial port and computer work.
 Even if the software package you are trying to install and the software that is
working both support the same tablets, it does not always mean that you can use
the same tablet settings. The output format may be the same, but the
communications protocol, resolution, operating mode and data rate may be
different. Check your software’s requirements.
 Call the software manufacturer. Perhaps the software package has a problem with
another component of your system.
Did the software work in the past?
If the software package worked with the tablet in the past, then the problem lies with the
new set up.
 Check all the connectors. Is the tablet still plugged into the same port? If yes, reset
the tablet by unplugging and re-plugging the power supply and restart the software.
 Did you reset or power down the computer?
 During reset and power on, the computer can send meaningless characters out the
serial port and this can disable the tablet. Reset the tablet again.
 Have you installed any new software or hardware? Remove it from your system and
see if the problem goes away.
 Did you move any cables?
 If you are using a PC, did the new software alter your AUTOEXEC.BAT file?
 Have you updated the software or its drivers?
 Are you loading another mouse driver?
 Did you reinstall the software, perhaps after a problem with your hard drive?
Double check your installation procedure and the driver you selected.