Novak Pit Wizard - Manual (Page 26)

26 PIT WIZARD INSTRUCTION MANUAL
SERVICE PROCEDURES
If your Pit Wizard is not working properly, please review the Trouble-Shooting
Guide (page 20) and all instructions before returning the unit for service.
WHAT TO SEND
Completely fill out all the information on the SERVICE RETURN SHEET (next
page) and return it with the Pit Wizard. It is not necessary to send instruction
manual, box, or speed control.
If a hobby dealer returns your Pit Wizard for service, submit a completed copy of
the SERVICE RETURN SHEET to the hobby dealer, and give instructions to have it
included with the package.
WARRANTY WORK
For unit to be considered under warranty, you must claim warranty on the SER-
VICE RETURN SHEET, and attach a valid, dated sales receipt, or a previous service
invoice dated within the last 120 days. If any warranty provisions have been
voided, there will be a service charge. NOTE: Dealers and/or distributors are not
authorized to replace units thought to be defective.
SERVICE COST
If Unit is Serviced Under Warranty: The unit will be replaced or repaired (at
Novak's discretion) at no charge.
If Unit is Not Serviced Under Warranty: The unit will be replaced or repaired (at
Novak's discretion) and charged all applicable service costs (parts, labor, and
shipping/handling charges).
If Unit Operates Normally: The unit will be returned and charged a minimum in-
spection fee of $15.00 plus shipping and handling.
SERVICE TIME
Normal turnaround time is approximately 5 working days from the date your
unit is received. Service time does not include the return shipping time. If you
are in a hurry, you can ship
the items to Novak Electronics by a one or two day
shipping service—such as UPS 2-Day Air or Federal Express Overnight. Customer
assumes all shipping charges.
CUSTOMER SERVICE (714) 833-8873 • FAX (714) 833-1631
HOURS (PST): Mon-Thurs: 8:00 am to 5:00 pm
Friday: 8:00 am to 4:00 pm (Closed every other Friday)