Dish Network Duo 322 - Manual (Page 70)

Troubleshooting Tables
Page 65
Using the Remote Control
026
The receiver may have temporarily
lost the satellite signal.
Wait a few minutes to see if the message is removed. Make sure that
all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Check that the Signal Strength bar in the QAM/Signal menu is
green and displays the word Locked. If not, contact your MDU
building manager.
028
The receiver may need to get new
software before you can use it to
order pay per view programs.
Turn the receiver off. Doing this allows the receiver to “download”
new software via the satellite signal. The download may take
several minutes; do not disturb or unplug the receiver during this
time. When the download is done, you will be able to use it to order
pay per view programs.
061
You may have interrupted the
transmission (a “download”) of the
latest operating software via the
satellite signal.
It is very important for the receiver to get the latest operating
software, so let the receiver do so. The “download” may take
several minutes. Do not disturb or unplug the receiver during this
time.
074
The receiver gives you three chances
to enter the correct password. If you
fail to do so, the receiver “times out”
and will not allow you to try again
for several minutes.
Wait a few minutes and then try again to enter the password.
Note: The “time out” feature is designed to prevent someone from
trying password after password until he or she happens to guess the
right one and so gains unauthorized access to the receiver.
078, 079, 080
You may not have connected the
receiver to an active telephone line.
Or, the telephone line may be
defective.
Maybe the receiver is connected to a
DSL (Digital Subscriber Line)
phone line.
Connect the receiver to an active telephone line.
Make sure that the telephone line to which you connect the receiver
is working properly.
Note: To be able to order pay per view programs, you must keep
the receiver connected to an active telephone line at all times. If
your setup includes more than one receiver, this applies to each
receiver. The receiver uses the telephone line to make toll-free
calls, usually in the middle of the night, to send information to the
Customer Service Center.
Install a DSL filter between the receiver and the telephone
wall jack.
093
You may have set up the receiver to
reset itself back to the “factory
defaults,” that is, the settings it had
when it was shipped from the
factory.
If you want to reset the receiver to its factory default settings, select
the Yes option. If not, select the No option.
What Is
Happening
Possible Reason What to Do
You cannot find the
remote control.
N/A Use the receiver front panel Control Buttons to control the
receiver until you find the remote. If the remote control is
permanently lost or too damaged to use, call the Service Center to
order a replacement.
When you press a button
on the remote control, the
receiver does not do what
you expect.
The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or
the batteries may be weak or dead.
The remote address and the receiver
address may not match.
If the batteries are missing or dead, insert fresh AAA-size batteries.
If the remote has fresh batteries, check whether they are placed
according to the label diagram. If not, remove them and place
correctly.
Press the SYS INFO button on the remote to bring up the
Important System Information screen. Aim the remote at the
receiver front panel and press the RECORD button to match up the
code on the remote with the one in the receiver.
When you press the
remote control Power
button to turn the receiver
ON, the green ON light on
the receiver front panel
does not light up.
Other lights are too bright.
Remote control not operating
properly or the batteries are weak or
dead.
The receiver power cord not plugged
into a power outlet, or there may be
a problem with the power.
Try other remote control buttons to see if the receiver is responding.
Replace the remote batteries with fresh ones.
Check that the receiver power cord is not damaged, and that the
plug is inserted correctly into the outlet.