Bolide BN1008 - iCube - Manual (Page 64)

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PRODUCT USER MANUAL BN1008 - iCube
Appendix A – FAQ
1. Can’t visit IP Camera or DVR via iCube Software.
² Possible Reason: Network is disconnected.
Solution: Connect your PC to network, checking whether it works properly or not.
Check whether there is cable failure and network failure caused by PC virus, until
PCs can be connected with the command of Ping.
² Possible Reason: IP Address has been occupied by other devices.
Solution: Stop the connection between device and Network, hook up the device to
PC separately, and reinstall IP address according to the proper operations
recommended.
² Possible Reason: IP addresses are in different subnets.
Solution: Check IP address, subnet masking address of the device and check the
settings of Gateway.
² Possible Reason: Web port has been modified.
Solution: Contact Netware Administrator to obtain the related information.
² Possible Reason: Unknown.
Solution: Restore the default settings and then connect it again.
2. The color of images is abnormal (green or other colors).
² Possible Reason: The settings of color adjustment are not properly.
Solution: Restore the default settings.
3. PTZ, Lens out of control.
² Possible Reason: Signal cable is not properly or correctly connected.
Solution: Reconnect the control cable that connects PTZ or dome camera to server.
² Possible Reason: Related decoder protocol, address or baud rate are not correctly.
Solution: Check whether the settings are correct.
4. An exception is started after reinstalling the software.