F.a.q.’s, Warranty – Kanguru KUSB-DUPE User Manual

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7. F.A.Q.’S

Q1. Do all Target drives have to be the same capacity? Same Brand?

A1. All Target drives are required to be the same capacity drive if using full copy. If using resize of

brief copy modes, allocated space must be available in order to complete the copy successfully.

Please check the ‘No Check USB Cap’ function prior to using different capacity drives. The

Kanguru USB Duplicator is brand independent.

Q2. Can I copy a smaller capacity Master drive to larger capacity Target?

A2. Yes, this is only possible within the Brief Copy and Resize Copy modes.

Q3. Can I copy to Targets of various brands simultaneously?

A3. Yes, the machine is able to copy USB storage devices of different brands.

Q4. Do the Diagnostic features check the Master or the Targets?

A4. The Diagnostic features will check the Target USB storage devices against the Master.

Q5. Can the USB duplicator copy file systems such as HFS+, UNIX and OS/2?

A5. Yes, use the “Full Copy” function to copy any file system.

Q6. Can the duplicator de-fragment a partition?

A6. No, this must be done directly by the operating system of your PC.

Q7. Can the duplicator make copies using any USB drive?

A7. No, the USB drive must be USB-IF certified in order to work with the USB Duplicator.

Q8. Can the duplicator duplicate hardware encrypted/protected USB drives?

A8. No, the USB Duplicator cannot duplicate hardware encrypted/protected USB drives.

8. WARRANTY

This product carries a *1 year limited warranty on the power supply, controller, and all internal

components. The warranty does not cover any USB, IDE, SATA, or Power cables. Kanguru Solutions

is not responsible for any damages incurred in the shipping process. Any claims for loss or damage

must be made to carrier directly. Claims for shipping errors should be reported to Kanguru Solutions

within three (3) working days of receipt of merchandise. Please refer to the RMA Procedure section

of this manual if your duplicator needs servicing.

*90-day warranty on labor. After 90 days, a $20.00 service charge will be applied to all RMAs.

Shipping back to the customer is covered during the first 90 days of purchase. After 90 days the

customer is responsible for shipping both ways.

Kanguru Solutions does not offer money back returns on its duplicator product lines due to the

unique nature of the product. All units will be fully supported under manufacturer’s and/or

extended warranty plans.

FAQ / Warranty

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