Rma procedure, Tech support – Kanguru KUSB-DUPE User Manual
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9. RMA PROCEDURE
ALL DUPLICATORS BEING SERVICED MUST BE PACKED IN THE ORIGINAL
PACKAGING. If you do not have your original packaging, you can purchase replacement packaging
for $25.00 from Kanguru’s Technical Support Department. Kanguru Solution’s warranty will not
be honored in the event that a duplicator is received improperly packaged, altered, or physically
damaged.
STEP ONE: Call for a RMA Number: 508-376-4245
Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for
30 days upon assignment. Any return without a valid RMA number will be returned to the customer
at their expense.
STEP TWO: Ship and Insure your Duplicator
Kanguru Solutions strongly recommends you fully insure the duplicator for shipping. Kanguru
Solutions is not responsible for if the package is lost or damaged in transit. We suggest using a
shipping company that utilizes a “tracking” feature to verify “proof of delivery.” The customer is
responsible for shipping charges when returning a product. Shipping back to the customer is covered
by Kanguru Solutions during the first 90 days of purchase. After 90 days of purchase the customer
is responsible for shipping both ways.
10. TECH SUPPORT
If you experience any problems installing your Kanguru product or have any technical questions
regarding any of our products, please call our tech support department. Our tech support is free and
available Monday thru Friday, 9am to 5pm EST.
Call 1-508-376-4245
Or visit our website at www.Kanguru.com
RMA Procedure / Tech Support