QuickLabel Vivo! Touch User Manual
User guide
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Intelligent Label Printing at You
r Fingertips
USER GUIDE
Part Number: 22834588-EN-E
Revision 1.6
Intelligent Color Label Printer
Congratulations on owning
a Vivo! Touch color label
printer. This User Guide will
help you start printing labels,
re-load printing supplies,
troubleshoot problems, and
perform routine maintenance.
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Table of contents
Document Outline
- Contents
- Safety Information
- Introduction
- Installation and Setup
- Initial Installation and Setup
- Moving the Printer
- System and Environmental Requirements
- Powering the Vivo! Touch On/Off
- Local Installation
- Installing the Printer Driver (USB)
- 1 Ensure the Vivo! Touch is not connected to your computer via the USB cable.
- 2 Touch Network/USB > Connection on the touchscreen.
- 3 Choose the USB connection mode. Choose Home to return to the home screen.
- 4 Power on your computer and insert the Vivo! Touch Installer CD in the CD drive. The Installer CD menu will open. Choose Install/Uninstall Driver.
- 5 Use the driver installation wizard to install the driver. Refer to the following information during this process.
- • Choose the USB connection method when prompted.
- • In Windows XP, choose Start > Printers and Faxes.
- • In Windows Vista, choose Start > Control Panel > Printers.
- • In Windows 7, choose Start > Devices and Printers.
- • In Windows 8, access the Search option by pointing to the upper-right corner of the screen. Search for "Control Panel" and click the Control Panel icon. In the Control Panel window, click View Devices and Printers.
- Related Topics:
- Installing the Printer Driver (USB)
- Network Installation
- Setting up the Printer for Networking
- 1 Touch Network/USB > Connection on the touchscreen.
- 2 Choose the Ethernet connection mode.
- 3 Choose the TCP/IP Setup tab.
- 4 Select a connection type. These settings are typically provided by your network administrator.
- • DHCP - If you will use Dynamic Host Configuration Protocol (DHCP), select this option. Choose Set.
- • Static - If you will use a static IP address, select this option. The static configuration options will become available. Enter values for the Static IP Address, Subnet Mask, and Default Gateway. Choose Set.
- Installing the Printer Driver (Network)
- 1 Ensure the printer is powered on and connected directly to the network, or configured as a shared printer connected to a computer on the network.
- 2 Power on your computer and insert the Vivo! Touch Installer CD in the CD drive. The Installer CD menu will open. Choose Install/Uninstall Driver.
- 3 Use the driver installation wizard to install the driver. Refer to the following information during this process.
- • Choose the Ethernet connection method when prompted.
- • Enter the IP address of the Vivo! Touch. Do not use leading zeros in the IP address or errors may occur.
- • If necessary, you can change the printer name as it will be displayed in Windows.
- • If necessary, you can set the Vivo! Touch as the Windows default printer.
- • In Windows XP, choose Start > Printers and Faxes.
- • In Windows Vista, choose Start > Control Panel > Printers.
- • In Windows 7, choose Start > Devices and Printers.
- • In Windows 8, access the Search option by pointing to the upper-right corner of the screen. Search for "Control Panel" and click the Control Panel icon. In the Control Panel window, click View Devices and Printers.
- Related Topics:
- Setting up the Printer for Networking
- Uninstalling the Printer Driver
- 1 Unplug USB and Ethernet cables from the printer.
- 2 Power on your computer and insert the Vivo! Touch Installer CD in the CD drive. The Installer CD menu will open. Choose Install/Uninstall Driver.
- 3 Follow the prompts to remove the driver. Choose OK after successfully uninstalling the driver.
- 4 Restart your computer.
- Related Topics:
- Loading Media and Calibration
- Label Media Type Overview
- Loading Label Rolls
- 1 If you are replacing a spent roll, inspect the feeder media path and locate the end-of-roll tape/label from the spent roll. Remove this tape/label and discard.
- 2 Lift the mandrel and flange assembly out of the feeder.
- 3 Locate the quarter-turn lock on the left end of the mandrel. Insert it into the locking base on the feeder. Turn the mandrel one quarter turn counterclockwise to lock it into position.
- 4 Locate the green knurled thumbscrew on the other end of the mandrel. Turn it counterclockwise to unlock the flanges.
- 5 Ensure the mandrel is locked in place. Then grasp the top flange and pull it up as far as it will go. It will stop moving when it almost reaches the end of the mandrel. Then turn the top flange counterclockwise and remove it (“unscrew it”) from...
- 6 Remove the empty core from the mandrel.
- 7 The new roll of labels must be on a core and be as flat as possible. Tamp the roll squarely on a sturdy flat surface. Then repeat for the other side of the roll.
- 8 Slide the roll of labels onto the mandrel. Ensure the roll is positioned so the labels unwind over the roll and to the right.
- 9 Re-install the top flange by turning it clockwise until it is tight. Hold the mandrel as you turn the flange to prevent the assembly from unlocking from the base on the feeder.
- 10 Grasp the top flange and push it toward the label roll. It will stop moving when it is against the label roll.
- 11 Turn the knurled thumbscrew clockwise to lock the flanges into position. The thumbscrew should be finger tight only.
- 12 Turn the mandrel and flange assembly one quarter turn clockwise. This will unlock it from the base on the feeder.
- 13 Insert the media through and slightly past the rollers. This will allow the rollers to clamp the media in the next part of this step.
- 14 Open the cutter cover and remove the small piece of cut media. Then close the cover. If you are using reflective mark or gap media, save the cut portion for the next step.
- 15 If you are using reflective mark or gap media, evaluate the cut position and adjust if necessary.
- • Green Area - The cut is acceptable.
- • Red Area - The cut is not acceptable. It would result in a narrow media strip entering the printer.
- Related Topics:
- Calibrating Media
- 1 Ensure the label media has been loaded.
- 2 Touch Settings > Media on the touchscreen
- 3 Select your media from the Media Type list.
- 4 Select a sensor type.
- • Continuous - Choose this option if you are using continuous media. No further action is required, as continuous media does not require calibration. Skip the remaining steps in this procedure.
- • Gap - Choose this option if you are using gap media.
- • Reflective (Bottom) - Choose this option if you are using reflective mark media with the mark on the back of the media.
- • Reflective (Top) - Choose this option if you are using reflective mark media with the mark on the front of the media.
- • Reflective mark media (also called “cue mark” media) - Observe the location of the reflective mark on the back of your label media. Position the sensor so the mark will pass directly below it as media moves forward.
- If the mark spans the entire label width, you can position the sensor anywhere over the label.
- If there are no vertical gaps separating multiple-up labels, you can position the sensor anywhere over the label.
- If the label construction includes a vertical gap separating multiple-up labels, ensure the sensor is not positioned over the vertical gap.
- If the label construction includes rounded corners, ensure the sensor is not positioned over a label corner.
- Related Topics:
- Designing and Printing Labels
- Designing Labels
- Setting up the Label Design Software
- Setting up the Printer Driver
- Selecting a Label Stock
- 1 Open the appropriate printer window based on your version of Windows.
- • In Windows XP, choose Start > Printers and Faxes.
- • In Windows Vista, choose Start > Control Panel > Printers.
- • In Windows 7, choose Start > Devices and Printers.
- • In Windows 8, access the Search option by pointing to the upper-right corner of the screen. Search for "Control Panel" and click the Control Panel icon. In the Control Panel window, click View Devices and Printers.
- Related Topics:
- Setting up a Custom Label Stock
- 1 Open the appropriate printer window based on your version of Windows.
- • In Windows XP, choose Start > Printers and Faxes.
- • In Windows Vista, choose Start > Control Panel > Printers.
- • In Windows 7, choose Start > Devices and Printers.
- • In Windows 8, access the Search option by pointing to the upper-right corner of the screen. Search for "Control Panel" and click the Control Panel icon. In the Control Panel window, click View Devices and Printers.
- • If you are using gap media, enter the width of the label. Do not include the narrow portions of exposed liner near the edges of the media.
- • If you are using reflective mark or continuous media, enter the total width of the media construction.
- • If you are using gap or reflective mark media, the MPL is printed on a label located inside the cardboard core of the label roll.
- • If you are using continuous media, you will determine length based on the height dimension in your label file. You can view this dimension using your label design application software.
- • To edit a label stock, select it from the list and modify its settings. Then choose Modify.
- • To delete a label stock, select it from the list and choose Delete.
- • Import - Choose this option to import label stock information from a file.
- • Export - Choose this option to export all label stock information to a file.
- Setting up Color
- 1 Open the appropriate printer window based on your version of Windows.
- • In Windows XP, choose Start > Printers and Faxes.
- • In Windows Vista, choose Start > Control Panel > Printers.
- • In Windows 7, choose Start > Devices and Printers.
- • In Windows 8, access the Search option by pointing to the upper-right corner of the screen. Search for "Control Panel" and click the Control Panel icon. In the Control Panel window, click View Devices and Printers.
- • CMY - Select this option to print in process CMY (cyan, magenta, and yellow).
- • CMYK - Select this option to print in process CMYK (cyan, magenta, yellow, and black). This mode will use process black with a percentage of black toner. Process black using all four toner cartridges is a rich, dense black.
- • CMY+K - Select this option to print in process CMY (cyan, magenta, and yellow) while using black for printing true black. This mode will use only black toner for true black parts of images.
- • Automatic - If you select this option, the printer driver will apply color adjustments. Use this if your design application does not support color adjustment, or if you want to manage color in the printer driver instead of the design application ...
- • Application Managed - If you select this option, the printer driver will not apply color adjustments. Instead, color will be managed by the application (Adobe Photoshop or Illustrator for example).
- • Perceptual - Perceptual rendering compresses the entire color source, both in and out-of-gamut colors, until all colors can be represented by the printer. This rendering changes all colors equally, and therefore maintains the relationship between...
- • Relative Colorimetric - Relative colorimetric rendering scales the white point of the source image to match the white point of the target space. This ensures that all colors, while different from their original colors, at least maintain the same ...
- • Absolute Colorimetric - Absolute colorimetric rendering alters only out-of-gamut colors, and does so by mapping them to the nearest in-gamut color. This results in no change to in-gamut colors, but can significantly alter relationships between in...
- • Saturation - Saturation rendering converts saturated simple colors in the source space to the same saturated basic colors in the print space, ignoring any differences in hue and lightness. Because of its simplicity, saturation rendering is best u...
- 5 If you are using CMY+K process color mode, select whether color trapping is enabled. Color trapping is a halftoning technique that masks color-to-color registration errors due to mechanical variation. If necessary, use this feature to prevent the m...
- 6 If you are using CMY+K process color mode, you can adjust the black color tolerance between true black and process black. You can adjust this threshold from 0% to 10%. Lower values reduce the spectrum of color that will print in true black, while h...
- 7 Choose OK.
- Related Topics:
- Setting up Layout Options
- 1 Open the appropriate printer window based on your version of Windows.
- • In Windows XP, choose Start > Printers and Faxes.
- • In Windows Vista, choose Start > Control Panel > Printers.
- • In Windows 7, choose Start > Devices and Printers.
- • In Windows 8, access the Search option by pointing to the upper-right corner of the screen. Search for "Control Panel" and click the Control Panel icon. In the Control Panel window, click View Devices and Printers.
- • Portrait - Select this option if you want to print the label in a portrait orientation on the label roll.
- • Landscape - Select this option if you want to print the label in a landscape orientation on the label roll.
- 4 If necessary, you can rotate the printed image 180 degrees by choosing Rotate 180.
- 5 If necessary, you can print the image in a mirrored orientation by choosing Mirror Image.
- 6 If necessary, you can select a printing quantity. The number of copies of a label to print are specified within the application before printing. However, you can override that value here, or use this setting if the application does not provide a se...
- 7 Choose OK.
- Selecting a Label Stock
- Printing Labels
- 1 Ensure the label media has been loaded.
- 2 Ensure the printer has been calibrated.
- 3 If you are printing from a third party design application, ensure the printer driver preferences are configured.
- 4 Open the label file using the appropriate software. Then choose to print the label, and enter the number of copies you would like to print. The maximum number of label copies that can be printed is 99,999.
- 5 Monitor the download. The touchscreen will display the state of the transfer, and when the Vivo! Touch is ready, the feeder will advance the labels into the printer to start the printing process.
- 6 Receive the printed labels. At the end of the job, the feeder will cut the label material.
- Related Topics:
- Enhancing Output
- Resuming Printing After an Error
- TouchPrint
- Creating a TouchPrint Job with Custom QuickLabel
- 1 Choose to print a label or queue of labels in Custom QuickLabel Print. The Label Printer window will open.
- 2 Choose the TouchPrint icon.
- 3 Define the settings of the TouchPrint job.
- • Title - Enter a title to identify the job on the touchscreen. By default, this will be the name of the Custom QuickLabel label file without the extension.
- • Details - This area provides information about the TouchPrint job.
- The total number of labels to be printed is displayed in this area. Note this indicates the total number of printed labels. It does not include unprinted blank labels that will be at the start and end of the job.
- You can use the rotation buttons to rotate the thumbnail image. This affects how the thumbnail will be displayed on the touchscreen. It does not change the printing orientation of the labels.
- • Description - Enter a short description that will be visible on the touchscreen. By default, this will be the text from the label notes field in Custom QuickLabel. Note that changing this text will not change the label notes in Custom QuickLabel.
- • Choose Store Destination - All TouchPrint groups on the printer are displayed in this list. Select the destination group for the TouchPrint job.
- Printing a TouchPrint Job
- 1 Touch TouchPrint on the touchscreen. The TouchPrint icon shows and hides the TouchPrint options. You can choose this icon again to return to the menu.
- 2 Choose the Available Jobs tab. This tab displays a list of TouchPrint groups and jobs saved on the printer hard drive.
- 3 Select a TouchPrint job from the list. Double touch or touch and hold a group to open it and view the list of jobs it contains. Choose Groups to return to the group list. Note that groups cannot contain sub-groups.
- 4 Use the arrow keys or touch the number field to select a print quantity for the TouchPrint job.
- 5 Choose Print.
- Managing TouchPrint Jobs
- 1 Touch TouchPrint on the touchscreen. The TouchPrint icon shows and hides the TouchPrint options. You can choose this icon again to return to the menu.
- 2 Choose the Manage Jobs tab. This tab displays a list of TouchPrint groups and jobs saved on the printer hard drive.
- 3 To rename a selected group or job, choose Rename. A keypad will appear. Enter a new name and choose Done. This option is not available if multiple items are selected.
- 4 To move selected jobs to another group, choose Move. Choose Groups to return to the group list and then open another group. Choose Drop. The jobs will be moved.
- 5 To delete selected groups or jobs, choose Delete. A confirmation message will appear. Choose whether to confirm the deletion.
- 6 To create a new group, choose New Group while viewing the group list. A keypad will appear. Enter a group name and choose Done.
- Exporting TouchPrint jobs
- 1 Insert the USB memory device into a Vivo! Touch USB port.
- 2 Touch TouchPrint on the touchscreen. The TouchPrint icon shows and hides the TouchPrint options. You can choose this icon again to return to the menu.
- 3 Choose the Manage Jobs tab. This tab displays a list of TouchPrint groups and jobs saved on the printer hard drive.
- 4 Choose Export. The export options window will open.
- 5 Select the desired export options.
- • Choose whether to export all TouchPrint groups and jobs or just those currently selected.
- • If necessary, you can change the export file name by choosing Change. A keypad will appear. Enter the export file name and choose Done. The “.vtp” file extension will be appended to the name when the file is exported.
- • Select the USB memory device as the export destination.
- Importing TouchPrint jobs
- 1 Insert the USB memory device into a Vivo! Touch USB port.
- 2 Touch TouchPrint on the touchscreen. The TouchPrint icon shows and hides the TouchPrint options. You can choose this icon again to return to the menu.
- 3 Choose the Manage Jobs tab. This tab displays a list of TouchPrint groups and jobs saved on the printer hard drive.
- 4 Choose Import. The drive selection window will open. Select the USB drive and choose OK. The import options window will open.
- 5 If the drive contains more than one “.vtp” file, select the file to import. Note that only job files in the root of the USB drive will be displayed.
- 6 Select an import mode.
- • Standard Import - The jobs and groups will be imported to the exact locations they were exported from.
- Based on their export groups, jobs will be imported to the same groups on the printer. If a group does not exist on the printer, it will be created.
- • Import to Current Group - All jobs, regardless of their export groups, will be imported to the currently selected group on the printer. This option is available only if you are viewing the contents of a group on the printer.
- • Do not import - Jobs with the same title and group will not be imported.
- • Import as new job - Jobs with the same title and group will be imported, but the imported job will be renamed with a numeric suffix.
- • Prompt - If a job with the same title and group is found, a prompt will display and allow the user to import or skip the job. If you choose to import a duplicate job, it will be imported, but the job will be renamed with a numeric suffix.
- Creating a TouchPrint Job with Custom QuickLabel
- Status bar
- Printer Settings
- Media tab
- Print tab
- Behavior tab
- Advanced tab
- Display tab
- Security tab
- Locking the Menu
- 1 Touch System > Security on the touchscreen.
- 2 Use the on-screen keypad to enter the system passcode. The menu lock options will become available.
- 3 To lock the menu, check the Enable Lock option. To unlock the menu, uncheck it.
- 4 To change the system passcode, select the Change Passcode field. Use the on-screen keypad to enter a new passcode. Choose Set.
- Locking the Menu
- Time tab
- Setting the System Date and Time
- 1 Touch System > Time on the touchscreen.
- 2 Use the calendar control to select the current date.
- 3 Enter the current time by selecting an edit box and then touching the up/down arrow icons to change the value. Select whether the time is AM or PM.
- 4 Select how the date and time will be formatted on the touchscreen.
- 5 Choose Set.
- Setting the System Date and Time
- Sound tab
- Setting up Sound Options
- 1 Touch System > Sounds on the touchscreen.
- 2 Choose whether to enable audio output from internal and external speakers.
- 3 Use the Test Internal Speaker and Test External Speaker buttons to play a sound for testing speakers and volume level.
- 4 Use the Volume slider bar to adjust the volume of the external speaker. This does not change the volume of the internal speaker.
- 5 To enable a click sound when you touch on-screen keys, check Key Click. This sound is only audible via the internal speaker.
- Setting up Sound Options
- Misc tab
- Connection tab
- Network Info tab
- TCP/IP Setup tab
- Baseline tab
- Color tab
- Calibrating Color Registration
- 1 Ensure that label media is loaded.
- 2 Touch Maintenance > Color on the touchscreen.
- 3 Choose Color Registration. The Coarse Adjustments screen will open.
- 4 Choose Print Adjustment Pattern. A pattern will be printed. The pattern consists of lettered sections of black and colored lines.
- 5 Examine the pattern. For each lettered section of the pattern, enter the line number of the best aligned pattern.
- 6 Choose Next. The Fine Adjustments screen will open.
- 7 Choose Print Adjustment Pattern. Another pattern will be printed.
- 8 Examine the pattern. For each lettered section of the pattern, enter the line number of the best aligned pattern.
- 9 Choose Next. The color calibration will be complete. Choose OK.
- Related Topics:
- Adjusting Angular Registration
- 1 Ensure that label media is loaded.
- 2 Touch Maintenance > Color on the touchscreen.
- 3 Choose Angular Registration. The Angular Adjustments screen will open.
- 4 Choose Print Adjustment Pattern. A pattern will be printed. The pattern consists of lettered sections of black and colored lines.
- 5 Examine the pattern. For each of the three colors, choose the pattern where the cyan, magenta, or yellow line appears most parallel to the black reference line.
- 6 Choose Next. The angular registration calibration will be complete. Choose OK.
- Adjusting Color Registration Manually
- Adjusting Color Density Accuracy
- Calibrating Color Registration
- Memory tab
- Reports tab
- Generating Reports
- 1 Touch Maintenance > Reports on the touchscreen.
- 2 Check the display options to include in the report.
- 3 Select the range of the report.
- 4 Choose whether to sort the report by job name, date, or duration.
- 5 Choose Generate Report. The selected information will be displayed in a report.
- 6 To export a copy of the report, choose Export Report.
- 7 When you are finished viewing the report, choose Back to return to the Reports tab.
- Generating Reports
- Firmware tab
- Upgrading the System Software
- 1 Obtain the upgrade file. It will have a “.lk1” extension. Copy it to the root directory of a USB memory device. Ensure no other files on the USB memory device have a “.lk1” extension.
- 2 Insert the USB memory device into a Vivo! Touch USB port.
- 3 If necessary, you can enable alarms to indicate the upgrade start, upgrade end, or upgrade error conditions. Upgrade alarms are based on the Job Start, Job End, and Job Error alarms in the Behavior tab. Alarms enabled in this tab will also apply to...
- 4 Touch Maintenance > Firmware on the touchscreen. Then choose Upgrade. The upgrade process will begin and a progress bar will be displayed.
- 5 Remove the USB memory device from the Vivo! Touch USB port.
- 6 Turn the printer power off, wait for the LED near the touchscreen to turn amber, and turn the power on again.
- Installing Media Profiles
- 1 Obtain a standard or custom media profile file. It will have a “.vtmp” extension. Copy it to the root directory of a USB memory device.
- 2 Insert the USB memory device into a Vivo! Touch USB port.
- 3 Touch Maintenance > Firmware on the touchscreen.
- 4 Touch Install Media Profiles. The Storage Manager window will open.
- 5 Select the USB drive and choose OK. The Media Profiles window will open.
- 6 Select the media profile file to install. Then choose Execute.
- 7 Remove the USB memory device from the Vivo! Touch USB port.
- Removing a Custom Media Profile
- Upgrading the System Software
- Accessories
- QuickPeel
- Setting up the QuickPeel System
- 1 Set up the system based on whether you will use standard or alternate operation.
- • Standard Operation - The standard mode of operation is applicable in most situations.
- If you will use the QuickPeel in the standard configuration, attach the plate containing the top and bottom label guides to the QuickPeel tower using the provided wing nuts.
- If you will use the QuickPeel in the alternate configuration, leave the plate containing the top and bottom label guides not installed.
- 2 Align the QuickPeel tower and rewinder next to each other on your work table, with the rewinder on the left and the QuickPeel tower on the right. Be careful to keep the back flanges (clear plastic disks) in alignment with each other (forming a stra...
- 3 Plug the power adapters into the accessories, and plug the accessories into an earth grounded AC receptacle. Press the “Power On” switch on the back of each accessory.
- 4 Set the rewinder and QuickPeel torque switches to their lowest setting. There are two knobs on the QuickPeel tower and one on the rewinder.
- Related Topics:
- Setting up for Standard Operation
- 1 Load your roll of printed labels with the matrix still in onto the lower spool of the QuickPeel. Labels should unroll over the top of the roll to the left, toward the rewinder. Push in until the roll is positioned against the clear plastic label guide
- 2 Tighten the red knob clockwise to immobilize the label roll and keep it from spinning freely.
- 3 Return to the roll of printed labels. Draw out a length of label material, printed side up, under the lower mandrel. Bring the material onto the rewinder mandrel.
- 4 Manually crank the up-take roll on the QuickPeel tower at the same time as you manually rotate the uptake core on the rewinder in the opposite direction. Observe that the matrix is separating cleanly and is being rewound in the correct location.
- 5 Begin by setting the torque adjustment knobs to their lowest setting - two knobs on the QuickPeel and one knob on the rewinder. On the rewinder, also ensure the Torque Range knob is set at Normal.
- 6 At the same time, hold onto the torque adjustment knob for the upper mandrel on the QuickPeel tower, and the knob for the rewinder.
- Related Topics:
- Setting up for Alternate Operation
- 1 Load your roll of printed labels with the matrix still in onto the lower spool of the QuickPeel. Labels should unroll over the top of the roll to the left, toward the rewinder. Push in until the roll is positioned against the clear plastic label guide
- 2 Tighten the red knob clockwise to immobilize the label roll and keep it from spinning freely.
- 3 Return to the roll of printed labels. Draw out a length of label material, printed side up. Bring the material onto the rewinder mandrel.
- 4 Manually crank the up-take roll on the QuickPeel tower at the same time as you manually rotate the uptake core on the rewinder in the opposite direction. Observe that the matrix is separating cleanly and is being rewound in the correct location.
- 5 Begin by setting the torque adjustment knobs to their lowest setting - two knobs on the QuickPeel and one knob on the rewinder. On the rewinder, also ensure the Torque Range knob is set at Normal.
- 6 At the same time, hold onto the torque adjustment knob for the upper mandrel on the QuickPeel tower, and the knob for the rewinder.
- Related Topics:
- Setting up the QuickPeel System
- Label Slitter
- Slitting Labels
- 1 Place the label slitter so that it is perpendicular to the web of labels to be slit. Refer to the paper path diagram on the slitter.
- 2 Plug the power adapter into the rewinder, and plug the rewinder into an earth grounded AC receptacle. Press the “Power On” switch on the back of the rewinder. Position the rewinder to the right of the slitter.
- 3 Being careful to avoid contact with the cutting blades, feed the label web under the rotating paper guide and over the fixed paper guide.
- 4 Being careful to avoid contact with the cutting blades, adjust the position of the blade holders as desired. To do this, loosen the white nylon set screw of the blade holders and slide the blade holders in or out as needed.
- 5 Being careful to avoid contact with the cutting blades, rotate the blade holders down until the cutting blades rest lightly on the fixed paper guide. The blades must pierce the label web to be slit.
- 6 Plug the power adapter into the rewinder, and plug the rewinder into an earth grounded AC receptacle. Press the “Power On” switch on the back of the rewinder. Position the rewinder to the left of the slitter.
- 7 Being careful to avoid contact with the cutting blades, pull the labels through the cutting blades, slitting the first several inches of the media manually.
- 8 Set the direction and torque range for each rewinder.
- • On the rewinder that will receive cut labels, switch the Direction toggle to the left, turning counterclockwise away from the slitter. Ensure the Torque Range toggle switch is set to High.
- • On the rewinder that will unroll labels toward the slitter, switch the Direction toggle to the right, turning clockwise toward the slitter. Ensure the Torque Range toggle switch is set to Normal.
- • On the rewinder that will receive cut labels, increase the torque and observe as the labels are slit. Ensure they are being cut cleanly.
- • On the rewinder that will unroll labels toward the slitter, set the torque to a minimal setting, providing slight back tension as the labels are pulled by the other rewinder.
- Advancing and Replacing Blades
- Slitting Labels
- QuickVac
- Cabinet
- QuickPeel
- Maintenance
- Maintenance Recommendations
- Maintenance Procedures
- Cleaning Excess Adhesive from the Feeder Rollers
- 1 Open the feeder rollers.
- • If media is loaded, gently pull the media out of the rollers. The rollers will open. Remove the label media from the feeder.
- • If media is not loaded and the rollers are closed, touch Load on the touchscreen. The printer will attempt to load media, and when no media is detected the rollers will open.
- 2 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle.
- 3 Use a pre-moistened alcohol cloth to remove adhesive from the metal roller (1) and rubber roller (2). Turn the rollers by hand to access and clean the other sides.
- 4 Reconnect the AC power cord to an earth grounded AC receptacle. Load the label media.
- Cleaning Excess Adhesive from the Feeder Media Exit Bracket
- 1 If media is loaded, gently pull the media out of the rollers. The rollers will open. Remove the label media from the feeder.
- 2 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle.
- 3 Ensure you have a dark area ready for storing image drums during this procedure.
- 4 Open the top cover of the Vivo! Touch.
- 5 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
- 6 Turn the two blue image belt fasteners counterclockwise. This will release the belt from the printer chassis. Pull the blue bar on the image belt up and remove the belt from the printer.
- 7 Open the cutter cover and locate the two media exit bracket thumbscrews. These thumbscrews fasten the top bracket to the bottom bracket.
- 8 Access and remove the top bracket (1) from inside the printer. Use a pre-moistened alcohol cloth to remove adhesive from the top (1) and bottom (2) brackets.
- 9 Install the top bracket and fasten it into position using the two thumbscrews.
- 10 Lower the image belt into place, with the blue bar at the front and the drive gear towards the rear of the printer. Insert the drive gear into the corresponding gear in the rear left corner inside the printer. Lower the belt flat inside the printer.
- 11 Replace the four image drums, complete with their toner cartridges, into the printer in the correct sequence: cyan (nearest the media exit), magenta, yellow, and black (nearest the media entry).
- 12 Close the top cover of the Vivo! Touch.
- 13 Reconnect the AC power cord to an earth grounded AC receptacle.
- Cleaning Excess Adhesive from the Image Belt
- 1 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle.
- 2 Ensure you have a dark area ready for storing image drums during this procedure.
- 3 Open the top cover of the Vivo! Touch.
- 4 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
- 5 Turn the two blue image belt fasteners counterclockwise. This will release the belt from the printer chassis. Pull the blue bar on the image belt up and remove the belt from the printer.
- 6 Use a pre-moistened alcohol cloth to remove adhesive from the image belt surfaces. When you are finished cleaning the image belt, let the alcohol dry.
- 7 Lower the image belt into place, with the blue bar at the front and the drive gear towards the rear of the printer. Insert the drive gear into the corresponding gear in the rear left corner inside the printer. Lower the belt flat inside the printer.
- 8 Replace the four image drums, complete with their toner cartridges, into the printer in the correct sequence: cyan (nearest the media exit), magenta, yellow, and black (nearest the media entry).
- 9 Close the top cover of the Vivo! Touch.
- Cleaning Excess Adhesive from the Fuser
- 1 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle.
- 2 Open the top cover of the Vivo! Touch.
- 3 Pull the two blue fuser retaining levers towards the front of the printer so that they are fully upright.
- 4 Close the top cover of the Vivo! Touch. This will help reduce the amount of light exposure to the image drums.
- 5 Wait at least 30 minutes for the fuser to cool down sufficiently to handle.
- 6 When the fuser has cooled, inspect it for excess adhesive. Use a pre-moistened alcohol cloth to remove adhesive from the fuser surfaces and inside roller. Use the white gear to turn the roller during cleaning.
- 7 Open the top cover of the Vivo! Touch.
- 8 Holding the fuser by its handle, ensure it is oriented correctly. The blue retaining levers should be fully upright and the two locating lugs should be towards you.
- 9 Close the top cover of the Vivo! Touch.
- Cleaning Excess Adhesive from the Image Drums
- 1 If the lighting in your room is adjustable, dim it. Be sure to expose image drums to as little light as possible throughout this procedure.
- 2 Open the top cover of the Vivo! Touch.
- 3 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
- 4 Close the top cover of the Vivo! Touch. This will help reduce the amount of light exposure to the other image drums.
- 5 Use a pre-moistened alcohol cloth to remove adhesive from the image drum surfaces and the green drum inside the image drum unit.
- 6 Open the top cover of the Vivo! Touch.
- 7 Replace the image drum, complete with its toner cartridge, into the printer in the correct location.
- 8 Close the top cover of the Vivo! Touch.
- Related Topics:
- Cleaning Excess Adhesive from the Cutter Slot
- 1 Open the cutter cover and ensure the cutter assembly is in the left or right home position.
- 2 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle.
- 3 Locate the cutter slot.
- 4 Insert the blade of the cleaning tool between the belt and metal shaft, and then into the cutter slot. Move the tool along the length of the slot to remove adhesive buildup.
- 5 Using a cleaning brush, apply the same solvent to the metal surface surrounding the cutter slot.
- 6 Close the cutter cover.
- Cleaning the Touchscreen
- Vacuuming the Printer Interior
- 1 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle.
- 2 Ensure you have a dark area ready for storing image drums during this procedure.
- 3 Open the top cover of the Vivo! Touch.
- 4 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
- 5 Turn the two blue image belt fasteners counterclockwise. This will release the belt from the printer chassis. Pull the blue bar on the image belt up and remove the belt from the printer.
- 6 Pull the two blue fuser retaining levers towards the front of the printer so that they are fully upright.
- 7 Assemble and power up the QuickVac as described in the documentation supplied with the QuickVac.
- 8 Gently vacuum the interior of the printer.
- 9 Holding the fuser by its handle, ensure it is oriented correctly. The blue retaining levers should be fully upright and the two locating lugs should be towards you.
- 10 Lower the image belt into place, with the blue bar at the front and the drive gear towards the rear of the printer. Insert the drive gear into the corresponding gear in the rear left corner inside the printer. Lower the belt flat inside the printer.
- 11 Replace the four image drums, complete with their toner cartridges, into the printer in the correct sequence: cyan (nearest the media exit), magenta, yellow, and black (nearest the media entry).
- 12 Close the top cover of the Vivo! Touch.
- Cleaning LED Arrays
- 1 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle.
- 2 Open the top cover of the Vivo! Touch.
- 3 The LED arrays are located on the underside of the top cover. Use a pre-moistened alcohol cloth to clean the LED arrays. Gently wipe the cloth lengthwise along each LED array.
- 4 Close the top cover of the Vivo! Touch.
- Inspecting the Image Belt
- 1 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle.
- 2 Ensure you have a dark area ready for storing image drums during this procedure.
- 3 Open the top cover of the Vivo! Touch.
- 4 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
- 5 Turn the two blue image belt fasteners counterclockwise. This will release the belt from the printer chassis. Pull the blue bar on the image belt up and remove the belt from the printer.
- 6 Inspect the belt. The belt should be smooth and properly seated on the front and back rollers with no buckling, wrinkling, or tearing. There may be some toner or adhesive on the belt, which can be cleaned with a pre-moistened alcohol cloth.
- 7 Lower the image belt into place, with the blue bar at the front and the drive gear towards the rear of the printer. Insert the drive gear into the corresponding gear in the rear left corner inside the printer. Lower the belt flat inside the printer.
- 8 Replace the four image drums, complete with their toner cartridges, into the printer in the correct sequence: cyan (nearest the media exit), magenta, yellow, and black (nearest the media entry).
- 9 Close the top cover of the Vivo! Touch.
- Related Topics:
- Cleaning Electrical Contacts
- 1 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle.
- 2 Ensure you have a dark area ready for storing image drums during this procedure.
- 3 Open the top cover of the Vivo! Touch.
- 4 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
- 5 Use a pre-moistened alcohol cloth to clean the contacts.
- 6 Replace the four image drums, complete with their toner cartridges, into the printer in the correct sequence: cyan (nearest the media exit), magenta, yellow, and black (nearest the media entry).
- 7 Close the top cover of the Vivo! Touch.
- Cleaning the Image Belt Wiper
- 1 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle.
- 2 Open the top cover of the Vivo! Touch.
- 3 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
- 4 Turn the two blue image belt fasteners counterclockwise. This will release the belt from the printer chassis. Pull the blue bar on the image belt up and remove the belt from the printer.
- 5 The waste toner collection reservoir is secured by four plastic pins (two on each side). Carefully disengage the tabs on the toner collection reservoir (with a small, slotted screwdriver) and remove the reservoir from the belt assembly.
- 6 Remove the two screws that hold the wiper in place.
- 7 Clean the edge of the wiper with a lint-free cloth and/or isopropyl alcohol. If adhesive is present, you can use an adhesive cleaner solvent that is safe for plastic and metal surfaces. If you use a solvent, clean the solvent residue with isopropyl...
- 8 Reassemble the wiper and toner collection reservoir. The wiper holder has two pins that are used to align the wiper. Ensure the wiper is seated properly before securing it into place.
- 9 Clean the belt surface.
- 10 Lower the image belt into place, with the blue bar at the front and the drive gear towards the rear of the printer. Insert the drive gear into the corresponding gear in the rear left corner inside the printer. Lower the belt flat inside the printer.
- 11 Replace the four image drums, complete with their toner cartridges, into the printer in the correct sequence: cyan (nearest the media exit), magenta, yellow, and black (nearest the media entry).
- 12 Close the top cover of the Vivo! Touch.
- Cleaning Excess Adhesive from the Feeder Rollers
- Replacing Toner and Wear Parts
- Toner and Wear Part Service Life
- Replacement Toner and Wear Parts
- Replacing Toner Cartridges
- 1 Turn the printer power off.
- 2 Ensure the new toner cartridge contains the correct color. Open the new toner box and remove the shipping clip from the colored toner release lever. Then remove the packing tape from the toner vent.
- 3 Open the top cover of the Vivo! Touch.
- 4 Locate the cartridge that will be replaced. Turn the colored toner release lever to the left to prevent toner spillage. Then lift the cartridge out of the image drum, lifting the side with the colored lever first.
- 5 Insert the new toner cartridge into the image drum, starting with the side opposite the colored toner release lever. When the toner cartridge is seated, turn the colored lever to the right to lock it into place and open the cartridge into the image...
- 6 Close the top cover of the Vivo! Touch.
- 7 Recycle or dispose of the spent toner cartridge in accordance with local legislation.
- Related Topics:
- Replacing Image Drums
- 1 Turn the printer power off.
- 2 If the lighting in your room is adjustable, dim it. Be sure to expose image drums to as little light as possible throughout this procedure.
- 3 Open the top cover of the Vivo! Touch.
- 4 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
- 5 Close the top cover of the Vivo! Touch. This will help reduce the amount of light exposure to the other image drums.
- 6 Turn the colored toner release lever to the left to prevent toner spillage. Then lift the cartridge out of the image drum, lifting the side with the colored lever first.
- 7 Open the new image drum box. Ensure the new image drum contains the correct color. Remove the bag with the image drum inside. Then open the bag and remove the tape from the protective shipping sheets. Pull the sheets in the direction of their respe...
- 8 Remove the silica gel desiccant and the shipping insert by pressing at the location marked by the arrow on the insert. This action will open the toner compartment, so be sure to keep the drum upright once you have completed this step. It will stand...
- 9 Confirm the toner cartridge and new image drum contain the same toner color. Insert the toner cartridge into the new image drum, starting with the side opposite the colored toner release lever. When the toner cartridge is seated, turn the colored l...
- 10 Open the top cover of the Vivo! Touch.
- 11 Replace the image drum, complete with its toner cartridge, into the printer in the correct location.
- 12 Close the top cover of the Vivo! Touch.
- 13 Power the Vivo! Touch on. The printer will go through a cycle to prepare the drum and cartridge for printing. If the touchscreen still indicates the image drum needs to be changed, turn off the Vivo! Touch, remove and re-seat the image drum, re-se...
- 14 Calibrate the printer color registration.
- Related Topics:
- Replacing the Image Belt
- 1 Turn the printer power off.
- 2 Ensure you have a dark area ready for storing image drums during this procedure.
- 3 Open the top cover of the Vivo! Touch.
- 4 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
- 5 Turn the two blue image belt fasteners counterclockwise. This will release the belt from the printer chassis. Pull the blue bar on the image belt up and remove the belt from the printer.
- 6 Remove the new image belt from its packaging.
- 7 Lower the image belt into place, with the blue bar at the front and the drive gear towards the rear of the printer. Insert the drive gear into the corresponding gear in the rear left corner inside the printer. Lower the belt flat inside the printer.
- 8 Replace the four image drums, complete with their toner cartridges, into the printer in the correct sequence: cyan (nearest the media exit), magenta, yellow, and black (nearest the media entry).
- 9 Close the top cover of the Vivo! Touch.
- Replacing the Fuser
- 1 Open the top cover of the Vivo! Touch.
- 2 Pull the two blue fuser retaining levers towards the front of the printer so that they are fully upright.
- 3 Unwrap the new fuser and remove all packing tape.
- 4 Holding the fuser by its handle, ensure it is oriented correctly. The blue retaining levers should be fully upright and the two locating lugs should be towards you.
- 5 Close the top cover of the Vivo! Touch.
- Replacing the Feeder Cutter Blade
- 1 Open the cutter cover and ensure the cutter assembly is in the left or right home position.
- 2 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle.
- 3 During this procedure, you will disassemble the cutter assembly. This assembly is located beneath the cutter cover. Notches in the side of the cover will allow you to complete this procedure without removing the cover. However, some users may prefe...
- • If you will leave the cutter cover installed, open it. During the procedure, you will need to slightly open and close it to orient the screwdriver to reach the screws through the slots in the cover.
- • If you will remove the cutter cover, push it forward at the cover pivot point, where it attaches to the shaft. Work from one end to the other with an even pressure and the cover will disengage from the shaft.
- 4 Use a medium flat blade screwdriver to loosen the two screws that hold the blade assembly to the cutter block. These are captive screws and will remain in the cutter block when fully loosened.
- 5 Slide the blade assembly off the pins and away from the block.
- 6 Carefully remove the protective cover from the new blade assembly and place it over the old blade assembly. Discard the old blade assembly.
- 7 Carefully install the new blade assembly on the cutter block, ensuring the pins on the block align with the corresponding holes in the blade assembly. Make sure the belt teeth fully engage the notches in the cutter block.
- 8 Tighten the two captive screws to secure the cutter assembly to the block. Do not overtighten these screws. Ensure there is no gap between the cutter assembly and the block.
- 9 If you removed the cutter cover, reinstall it by attaching the pivot point to the shaft. Work from one end to the other with an even pressure and the cover will snap back onto the shaft.
- Related Topics:
- Troubleshooting
- Printing Issues and Solutions
- Clearing Media Jams
- 1 Choose Cancel on the touchscreen. If the media does not eject, continue to the next step.
- 2 Turn the printer power off.
- 3 Ensure you have a dark area ready for storing image drums during this procedure.
- 4 Open the top cover of the Vivo! Touch.
- 5 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
- 6 Inspect the feeder, media path, fuser, and media exit for a media jam. Remove the jam.
- • When removing a media jam from the fuser area, you can pull the blue media lever forward to open the fuser media path. This allows media to travel freely through the fuser.
- Error Messages
- Specifications
- Index