Vuzix Wrap Video Eyewear - Manual (Page 7)

Troubleshooting
Nothing is displayed on my Wrap when I’m connected to my iPhone and running an
application. Do I have to configure something?
• The iPhone does not send video to an external display other than through its built-in
video player application. This is a restriction imposed by Apple and beyond our control.
There is no audio in one or more earphones.
• Ensure the earphones are fully plugged in.
• Unplug the earphones and plug them back in again to ensure a good contact.
Should I remove the batteries from my Wrap if it will be sitting unused for an extended
period of time?
• Yes. Removing the batteries will prevent your eyewear from being damaged should one
of your batteries leak.
Why am I not achieving the rated battery life?
• The power profile of batteries varies by type. Name brand alkaline, NiMH, or lithium
batteries are recommended for this device. Different brands and qualities of batteries
will deliver varied levels of performance.
• Excessive time may have elapsed between when your battery was manufactured and
when it was put into service, resulting in a partially reduced charge. Battery storage
conditions will also affect a batteries charge.
• Battery life may vary based upon display settings. High volume will consume more power.
Where can I find additional troubleshooting information or answers to questions not
covered here?
• Additional information and answers to Frequently Asked Questions (FAQs) can be found
on the Vuzix web site at www.vuzix.co.uk.
Contacting Vuzix
The best initial contact resource is the Vuzix web site at www.vuzix.co.uk. From the United
States or Canada you can also call (800) 436-7838, 9 AM to 6 PM EST weekdays, excluding
holidays. In the Europe, contact our helpline at 0844 477 2977 or email: [email protected].
Be sure to have the following information available before you call:
• Serial number, model name, and model number of your video eyewear. (See label inside
battery compartment.)
• Make and model number of the audio video device being used.
• The name of any video content related to your support needs.
• Detailed explanation of the symptoms you are experiencing or questions you need
answered.