Getting help – Enterasys Networks Security Router X-PeditionTM User Manual
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Getting Help
xxx Preface
Getting Help
For additional support related to the XSR, contact Enterasys Networks by one of these methods:
Before contacting Enterasys Networks for technical support, have the following information
ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g., rebooting the unit,
reconfiguring modules, etc.)
•
The serial and revision numbers of all relevant Enterasys Networks products in the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of the problem
•
The XSR’s history (i.e., have you returned the device before, is this a recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web
Phone
(978) 684-1000
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
Internet mail
[email protected]
To expedite your message, please type [xsr] in the subject line.
FTP
Login
Password
ftp://ftp.enterasys.com
anonymous
your email address
Acquire the latest image and
Release Notes
Additional documentation
Forward comments or
suggestions
[email protected]
To expedite your message, include the document Part Number in the
subject of your email.