E-” appears on the screen. [330, Self-diagnosis display [331, E-” appears on the screen – Sony Cyber-shot DSC-RX100 IV User Manual

Page 255: Self-diagnosis display

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Sound may be produced when the product is shaken while the power is turned off, but

this is not a malfunction.

[330] Troubleshooting

Troubleshooting

Others

“--E-” appears on the screen.

Remove the memory card, and insert it again. If the problem persists even after

performing this procedure, format the memory card.

[331] Troubleshooting

Messages

Messages

Self-diagnosis display

If a code starting with a letter of the alphabet appears, the self-diagnosis function on this
product is working. The last two digits (indicated by □□) will differ depending on the state of
this product.

If you cannot solve the problem even after trying the following corrective actions a few times,

this product may need repair. Contact your Sony dealer or local authorized Sony service

facility.

C:32:□□

There is trouble with the product’s hardware. Turn the power off and on again.

C:13:□□

This product cannot read or write data on the memory card. Try turning off and on this

product again, or taking out and inserting the memory card several times.

An unformatted memory card is inserted. Format the memory card.

The inserted memory card cannot be used with this product, or the data is damaged.

Insert a new memory card.

E:61:□□
E:62:□□
E:91:□□

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