Samsung S-Box Signage UHD Player Pro - Manual (Page 92)

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Screen issue
The brightness and color do not look normal.
Go to Picture and adjust the screen settings such as Picture Mode , Color , Brightness and
Sharpness .
Reset the screen settings to the default settings. ( P.62 )
I see red, green, and blue.
Check the cable connections.
This issue may happen when the panel of the product is defective. Contact a Samsung Service
Center to resolve the issue.
The display looks unstable and then freezes.
The screen may freeze when a resolution other than the recommended resolution is used or
if the signal is not stable. To resolve the issue, change the PC resolution to the recommended
resolution.
The screen cannot be displayed in full screen.
A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen.
A video with an aspect ratio different from the product can cause a black bar to appear at the
top and bottom of the screen.
Change the screen size setting to full screen on the product or source device.
The cabinet screen blinks.
Check the LAN cable connected to the device.
Check that the LAN cable is correctly connected to the device.
Check that there is no foreign material found in the LAN port on the device.
Remote control issue
The remote control does not work.
Make sure that the batteries are correctly in place (+/-).
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.