IBM Aptiva 2142 - Manual (Page 106)

33.6 Kbps and 56 Kbps DSVD Modem Adapters
Note: The factory-installed modem is a DSVD (Digital Simultaneous Voice
and Data) modem with cables for modem to audio and modem ring
detect.
001
– Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive.
– Power-off the system unit.
– Power-on the system unit.
– Make a note of any error messages, then press Esc.
– Select Advanced Diagnostics from the Main Menu.
– Select Interactive Test from the Main Menu.
– Select Modem from the menu.
– Follow the prompts and perform the test.
DID ANY TESTS FAIL?
Yes No
002
– Link to a computer service, such as a bulletin board or to another
computer.
DID THE MODEM COMMUNICATE?
Yes No
003
– Check the outside phone line by connecting a working
telephone to the telephone wall jack. Listen for a dial tone.
– If the phone line is good, replace the modem. If the symptom
remains, replace the system board.
– If the phone line is bad, tell the customer to contact the
telephone company. The modem does not need replacing.
004
(Step 004 continues)
2-50