Spectra Logic 10000 - Manual (Page 101)

Chapter 7. Troubleshooting
101
Tape Drive Problems
Tape drive will not write data
1. The tape may be write-protected, or at the end of its usable life. Mount the tape
to a tape drive and press the drive button:
• If the W/P field registers write-protection as ON, move the tape to the door,
remove the tape and set the write-protection switch to REC to record data.
Re-insert the tape in the library and retry the store/restore operation.
• If the Loads field displays a load count exceeding 1,000 loads, discard the
tape and replace it with a new cartridge. Then retry the store or restore
operation.
2. Ensure that you are using only Sony AIT media.
3. If necessary, clean the drives using a Sony SDX-TCL cleaning cartridge, as
described in Cleaning Drives on page 86. Then retry the store or restore
operation.
4. If the library is configured to use two hosts (split library configuration) and only
two tape drives are installed, the drives must be installed in Drive 1 and Drive 3
positions. Reposition the drives as necessary.
Tape stuck in gripper arm
The library may have been reset while in the process of moving a tape. To clear this
error, follow these steps after the library has come to a Unit Ready state:
1. From the main menu, press the Move Tapes button.
2. Press OK to clear the error Gripper arm must be empty.
3. Press an empty slot number (any non-highlighted slot). The gripper arm places
the tape in the empty slot.
If this error occurs frequently, or if there is no tape in the gripper arm when the error
occurs, contact Spectra Logic Technical Support.