Spectra Logic 10000 - Manual (Page 106)

Chapter 8. Technical Support and Service
106
Spectra Logic Repair Policy
Limited Warranty
Spectra Logic warrants the tape library to be in good working order for a period of
three full years from the date of shipment from Spectra Logic or an authorized Spectra
Logic dealer. Should this product fail to be in good working order at any time during
this three year period, Spectra Logic will, at its option, repair or replace this product at
no additional charge except as follows:
Suspect parts sent to Spectra Logic will be repaired or replaced. Exchanged parts will
either be reconditioned or new at the option of Spectra Logic. This limited warranty
does not include:
• Service to repair damage resulting from accident
• Disaster, misuse, abuse
• Non-Spectra Logic modification of the product including, but not limited to,
product expansion through plug-in additions except as provided by Spectra Logic
• Removal of serial number tags
• Physical damage caused by inadequate packaging
• Tape head cleaning performed on drives provided by Spectra Logic with a non-
certified cleaning cartridge
• Drives purchased from vendors other than Spectra Logic
If any of the above conditions exist, Spectra Logic reserves the right to repair the unit
at the current fixed price of repair.
Warranty service may be acquired during the three year period by delivering the
product to Spectra Logic, and providing an invoice and Return Materials Authorizations
(RMA) number.
No returns can be accepted without an RMA number from Spectra Logic Technical
Support. Returns must be shipped prepaid in their original packing containers; damage
incurred in transit is not covered by Spectra Logic’s warranty.
Spectra Logic makes no other warranties, expressed or implied, and specifically disclaims
any warranty of merchantability or fitness for a particular purpose or use. If this product
is not in good working condition as warranted above, your sole remedy shall be
replacement or repair as provided above. In no event will Spectra Logic be liable to you for
any damages, including any lost profits, lost savings, or other incidental or consequential
damages arising out of the use of or inability to use such product, even if Spectra Logic has
been advised of the possibility of such damages, or for any claim by any other party.