Kodak 500 - Manual (Page 159)

C-2 A-61628 December 2011
Installation Warning and Disclaimer
KODAK WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING
FROM THE SALE, INSTALLATION, USE, SERVICING OR IMPROPER FUNCTIONING OF THIS PRODUCT,
REGARDLESS OF THE CAUSE. SUCH DAMAGES FOR WHICH KODAK WILL NOT BE RESPONSIBLE,
INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF REVENUE OR PROFIT, LOSS OF DATA, DOWNTIME
COSTS, LOSS OF USE OF THE PRODUCT, COST OF ANY SUBSTITUTE PRODUCT, FACILITIES OR
SERVICES OR CLAIMS OF CUSTOMERS FOR SUCH DAMAGES.
If there is any conflict between other sections of this appendix and the Limited Warranty, the terms of the Limited
Warranty prevail.
How to obtain limited warranty service
Kodak Scan Stations are supplied with information on unpacking, setup, installation and operation. Careful reading
of the User’s Guide will answer most of the technical questions the end user might have regarding proper
installation, operation and maintenance of the product. However, should additional technical support be required,
you may visit our website at: http: www.Kodak.com/go/docimaging or contact:
Kodak’s Response Center: (800) 822-1414
The Response Center is available Monday – Friday (excluding Kodak holidays) 8 a.m. to 5 p.m. EST.
Before placing the call, the eligible purchaser should have the Kodak Scan Station model number, part number,
serial number and proof of purchase available. The eligible purchaser should also be prepared to provide a
description of the problem.
Response Center personnel will assist the end user in resolving the problem over the phone. The end user may be
asked to run some simple, self-diagnostic tests and report the resulting status and error code messages. This will
assist the Response Center in determining if the problem is the Kodak Scan Station or another component and if
the problem can be resolved over the phone. If the Response Center determines a hardware problem exists that is
covered either under the Limited Warranty or a purchased Maintenance Agreement, a Return Material
Authorization Number (RMA) will be assigned as needed, a service request will be initiated and repair or
replacement procedures will follow.
Packaging and shipping guidelines
Purchaser must ship all warranty returns in a method that guarantees full protection of the product from shipping
damage. Failure to do so will void the Kodak Scan Station warranty. Kodak advises the purchaser to keep the
original box and packing materials for storing or shipping. Kodak is not responsible for issues related to shipping
damage. The purchaser must return only the Kodak Scan Station. Prior to shipment, purchaser must remove and
retain all “add-on” items, (i.e. adapters, cables, software, manuals, etc.). Kodak accepts no responsibility for these
items and they will not be returned with the repaired or replacement Kodak Scan Station. All products should be
returned to Kodak in the original shipping container, or an authorized packaging box for the units being returned.
Purchaser must install the shipping restraint before the Kodak Scan Station is shipped. When the original
packaging is not available, contact Kodak’s Response Center at (800) 822-1414 for part numbers and replacement
packaging ordering information.
Return procedure
Eligible purchasers seeking services for Kodak Scan Stations covered under this Limited Warranty must obtain a
Return Material Authorization number (“RMA”) by calling (800) 822-1414 and within ten (10) business days from
the date of issuance of the RMA must return the Kodak Scan Station to the address designated in the RMA at the
end user’s own expense and risk, in compliance with Kodak’s current Packaging and Shipping Guidelines.
Any defective products or parts replaced by Kodak become the property of Kodak.
Customer responsibility
BY REQUESTING SERVICE, THE ELIGIBLE PURCHASER ACKNOWLEDGES THE TERMS OF THE LIMITED
WARRANTY, INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY PROVISIONS. PRIOR TO
SEEKING SERVICE, THE END USER MUST BACK-UP ANY DATA OR FILES THAT MAY BECOME DAMAGED
OR LOST. KODAK IS, WITHOUT LIMITATION, NOT RESPONSIBLE FOR LOST OR DAMAGED DATA OR
FILES.