Kodak 500 - Manual (Page 160)

A-61628 December 2011 C-3
Warranty Service descriptions
Eastman Kodak Company (Kodak) offers a range of service programs to support its Limited Warranty and to assist
with the use and care of the Kodak Scan Station (“Service Methods”). A Kodak Scan Station represents an
important investment. Kodak Scan Stations provide the productivity needed to stay competitive. The sudden loss
of this productivity, even temporarily, could seriously affect the ability to meet commitments. Downtime can be very
expensive, not just in the cost of the repair but also in time lost. To help alleviate these problems, Kodak may use
one of the service methods listed below, depending upon product type, in providing service under its Limited
Warranty.
Included with selected Kodak Scan Station is a Limited Warranty Registration card and a Limited Warranty
Summary card. The Limited Warranty Summary card is specific by model. The Limited Warranty Summary card
contains important warranty information, including the model number and the Limited Warranty. Refer to the
Limited Warranty Summary card to determine the available Service Methods applicable to the particular Kodak
Scan Station.
If the Limited Warranty Registration card or Limited Warranty Summary card cannot be located, additional
information may be obtained about the product, including updated warranty and service program information and
restrictions, online at: http: www.Kodak.com/go/docimaging or by phone at (800) 822-1414.
To avoid service delays, Kodak urges end users to complete and return the enclosed Limited Warranty
Registration Card at the first opportunity. If you cannot locate the Limited Warranty Registration card, you may
register online at: http: www.Kodak.com/go/docimaging or by phone at (800) 822-1414.
Kodak also provides a variety of service programs that may be purchased to assist with the use and care of the
Kodak Scan Station.
Kodak is committed to providing its customers with quality, performance, reliability and service under the Limited
Warranty.
On-site service
For the selected Kodak Scan Station, and after the Response Center verifies a hardware problem, a service call
will be opened and logged. An Kodak Field Engineer will be dispatched to the product location to perform repair
service if the product is located within the contiguous forty-eight (48) United States, in certain areas of Alaska and
Hawaii, and if there are no security, safety or physical requirements that would restrict the Field Engineer’s access
to the Scan Station. For additional information on service areas, please visit our website at: www.Kodak.com/go/
docimaging. On-Site Service will be provided between the hours of 8 a.m. and 5 p.m. local time, Monday through
Friday (excluding Kodak holidays).
AUR
AUR may be one of the easiest and most comprehensive service offerings in the industry. In the unlikely event of a
product defect, for eligible purchasers of certain Kodak Scan Stations, Kodak will replace that product within two
business days.
The AUR provides advance replacement on specific failed or broken Kodak Scan Station. To be eligible to take
advantage of the AUR, the eligible purchaser must obtain an RMA number, sign an Advance Replacement
Agreement and provide a credit card deposit to secure the replacement product. The RMA number should be kept
in the event that the status of the replacement product needs to be checked. The eligible purchaser will be asked
for the address where the replacement product is to be shipped. The eligible purchaser will also be faxed packing
and shipping instructions for the malfunctioning product. The eligible purchaser will then receive a replacement
product within 2 business days after the service call initiation and Kodak’s receipt of the signed agreement. The
malfunctioning product must be received by Kodak within ten (10) days of the end user’s receipt of the replacement
product or the end user’s credit card will be charged the list price of the replacement product. Shipment of
replacement Imaging Product will be made at Kodak’s expense and choice of freight carrier. Shipments not made
under Kodak’s directions and choice of freight carrier may void the Limited Warranty.
Before the product is returned to Kodak, be sure to remove all options and accessories (which include power cord,
documentation, etc.) that are not covered by the Limited Warranty. The box and packaging in which the
replacement product was shipped must be used to return the malfunctioning product. If the malfunctioning product
is not returned in the box and packaging in which the replacement product was shipped the Limited Warranty may
be voided. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside of the box to
ensure proper receipt and credit of the defective product.