Kodak 500 - Manual (Page 161)

C-4 A-61628 December 2011
Depot service
If the Kodak Scan Station is not eligible for Advance Exchange or On-Site Service, an eligible purchaser may utilize
our Depot Repair Service. The eligible purchaser will be instructed to ship the product to the nearest authorized
Depot Repair Center. Product must be shipped at the eligible purchaser’s risk and expense to the repair center.
Before the product is returned to the repair center, be sure to remove all options and accessories (which include
power cord, documentation, etc.) not covered by the Limited Warranty. All products should be returned to Kodak in
the original shipping container, or in a recommended packing box. The Kodak Scan Station must have the shipping
restraint installed before it is shipped. When the original packaging is not available, contact Kodak’s Response
Center at (800) 822-1414, for ordering information. Eligible purchasers seeking services for Kodak Scan Stations
must obtain a Return Material Authorization number (“RMA”) by calling (800) 822-1414, and within ten (10)
business days from the date of issuance of the RMA must return the Kodak Scan Station to the address
designated in the RMA at the end user’s own expense and risk. The Return Material Authorization Number
(“RMA”) must be clearly marked on the outside of the box to ensure proper receipt and credit of the defective
product.
Upon receipt of the product, the repair center will repair product within ten (10) business days. The repaired
product will be shipped back two-day express mail at no expense to the eligible purchaser.
Important restrictions
Eligibility: The Advance Exchange Program and the Depot Service are available to eligible purchasers in the fifty
(50) United States, and On-Site Service is available in the contiguous forty-eight (48) states and in certain areas of
Alaska and Hawaii for products purchased from authorized distributors of Kodak. The Kodak Scan Station will be
ineligible for any service under warranty if the product falls under any of Kodak’s then-current Warranty Exclusions,
including a purchaser’s failure to return defective products to Kodak in compliance with Kodak’s then current
Packaging and Shipping Guidelines. Persons are only considered “eligible purchasers” or “end users” if they
originally purchased the Kodak Scan Station for their own personal or business use, and not for resale.
Consumables: Consumables are items that wear out under normal use and must be replaced by the end user as
needed. Consumables, supplies, other expendable items and those items identified as being the user’s
responsibility in the User’s Guide are not covered under the Limited Warranty.
If any of the above excluded parts or services are required, they may be available through an authorized service
provider at their hourly rates and at terms then in effect.
Any defective products or parts replaced by Kodak become the property of Kodak.
Contacting Kodak
For Information on Kodak Scanners:
Website: www.Kodak.com/go/docimaging
For U.S. Service, Repair and Technical Assistance by Telephone:
Telephone technical support is available Monday-Friday between the hours of 5 a.m. to 5 p.m. excluding Kodak
holidays. Phone: (800) 822-1414
For Technical Documentation and FAQ’s available 24 hours a day:
Website: www.Kodak.com/go/disupport
For Service Program Information
Website: www.Kodak.com/go/disupportservices
Phone: (800) 822-1414