Printer cannot connect to the wireless network ........................................................................................ 113
Wireless Setup Utility cannot communicate with the printer during installation (Windows users
only) ..................................................................................................................................................... 114
Checking your network name (Windows users only)................................................................................ 115
Ping the access point ............................................................................................................................... 115
Ping the printer ......................................................................................................................................... 116
Run the Wireless Setup Utility (Windows users only)............................................................................... 116
Changing wireless settings after installation............................................................................................. 116
Resetting an internal wireless print server to factory default settings....................................................... 117
Check printer ports (Windows users only)................................................................................................ 117
Print troubleshooting........................................................................................................................117
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera .................... 117
Improving print quality .............................................................................................................................. 118
Poor text and graphic quality .................................................................................................................... 119
Poor quality at the edges of the page....................................................................................................... 120
Print speed is slow.................................................................................................................................... 121
Partial document or photo prints............................................................................................................... 121
Photo smudges or scratches .................................................................................................................... 121
Checking the print cartridges.................................................................................................................... 122
Ink levels seem incorrect .......................................................................................................................... 122
Ink levels seem to go down too quickly .................................................................................................... 122
A blank or incorrect page prints................................................................................................................ 122
Characters on printout are missing or unexpected................................................................................... 123
Colors on printout are faded or differ from colors on the screen .............................................................. 123
Glossy photo paper or transparencies stick together ............................................................................... 124
Page prints with different fonts ................................................................................................................. 124
Print is too dark or smudged..................................................................................................................... 124
Printed characters are improperly formed or are not aligned correctly..................................................... 125
Printouts have alternating bands of light and dark print ........................................................................... 125
Transparencies or photos contain white lines .......................................................................................... 125
Vertical straight lines are not smooth ....................................................................................................... 126
White lines appear in graphics or solid black areas ................................................................................. 126
Checking the printer status....................................................................................................................... 127
Settings are not saved.............................................................................................................................. 127
Checking printer readiness....................................................................................................................... 127
Checking the Spool Settings for banner printing ...................................................................................... 128
Resolving font problems ........................................................................................................................... 128
Printer is busy printing another job ........................................................................................................... 129
Ready or Busy Printing is listed as the status .......................................................................................... 129
Printing a test page................................................................................................................................... 129
Test page does not print........................................................................................................................... 130
External print server is not working .......................................................................................................... 130
Duplex unit does not operate correctly ..................................................................................................... 131
Removing an external print server............................................................................................................ 131
Cable is not connected, is loose, or is damaged ...................................................................................... 131
Printer is plugged in but does not print ..................................................................................................... 131
Printer is trying to print to File................................................................................................................... 132
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