Cannot print documents from a memory card or flash drive..................................................................... 132
Cannot print from digital camera using PictBridge ................................................................................... 133
Printer cannot communicate with computers over peer-to-peer network ................................................. 133
Printer is not able to communicate with the computer.............................................................................. 134
Problems when copying, scanning, or faxing ........................................................................................... 135
Wrong printer is attached ......................................................................................................................... 135
Updating the printer software ................................................................................................................... 135
Bidirectional communication is not established ........................................................................................ 135
Experiencing poor quality or incorrect output ........................................................................................... 136
Checking the port setting.......................................................................................................................... 136
Jams and misfeeds troubleshooting................................................................................................136
How to clear and avoid paper jams .......................................................................................................... 136
Paper jam in the printer ............................................................................................................................ 137
Paper jam in the paper support ................................................................................................................ 137
Paper or specialty media misfeeds........................................................................................................... 137
Printer does not feed paper, envelopes, or specialty media..................................................................... 138
Banner paper jams ................................................................................................................................... 138
Paper continues to jam............................................................................................................................. 139
Paper jam in the duplex unit ..................................................................................................................... 139
Memory card troubleshooting..........................................................................................................140
Memory card cannot be inserted .............................................................................................................. 140
Nothing happens when memory card is inserted ..................................................................................... 140
Photos do not transfer from a memory card across a wireless network................................................... 141
Copy troubleshooting.......................................................................................................................142
Copier does not respond .......................................................................................................................... 142
Scanner unit does not close ..................................................................................................................... 142
Poor copy quality ...................................................................................................................................... 143
Copied item does not match the original item .......................................................................................... 144
Partial document or photo copies ............................................................................................................. 144
Scan troubleshooting.......................................................................................................................144
Scanner does not respond ....................................................................................................................... 144
Scan was not successful .......................................................................................................................... 145
Scanning takes too long or freezes the computer .................................................................................... 145
Poor scanned image quality ..................................................................................................................... 146
Partial document or photo scans .............................................................................................................. 146
Cannot scan to a computer over a network.............................................................................................. 146
Error messages on the printer display.............................................................................................147
Alignment Error......................................................................................................................................... 147
Cartridge Error (1102, 1203, 1204, or 120F) ............................................................................................ 147
Black Ink Low / Color Ink Low / Photo Ink Low......................................................................................... 148
Clear Carrier Jam ..................................................................................................................................... 148
Cover Open .............................................................................................................................................. 148
Error 1104................................................................................................................................................. 148
Invalid Device ........................................................................................................................................... 148
Left Cartridge Error / Right Cartridge Error............................................................................................... 149
Left Cartridge Incorrect / Right Cartridge Incorrect................................................................................... 149
9
