Lucent Technologies Guestworks SErver 1079984G3 - Manual (Page 53)

Issue 1 April 1997 47
Feature Descriptions
5. If there are still multiple matches, you are prompted to enter the first two
characters of the person’s first name.
■ If only one name matches the characters entered, the call is
placed to that person.
■ Otherwise, the call cannot be completed using Dial by Name.
Continue with Step 6.
6. You can dial and try entering the name again, or you can dial and
the call is routed to a designated extension (usually the attendant or a
voice mailbox).
■ If routed to an attendant, the attendant can then attempt to con-
nect the call.
■ If routed to a voice mailbox, the caller can leave a message.
Considerations 0
Consider the following when implementing the Dial by Name feature:
■ The names used for this feature cannot have any accent marks or be
characters other than the Roman alphabet. If non-Roman characters
must be entered, the logical equivalent should be used in the names
database.
■ Special characters, such as the dash (-) and the apostrophe (‘), are
ignored if entered into the names database when it comes to using the
Dial by Name feature. For example, when searching on the name O’Neill,
a user should enter “onei” for the initial search. The
key can be
entered to represent a dash or apostrophe, but the users must be aware
that special characters are an option.
■ Special characters, such as the pound sign (#), the asterisk (*), and num-
bers 0-9, cause names in the database to be unsearchable. That is, if a
name in the database has any of these characters, a user cannot search
on that name.
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