Lucent Technologies Guestworks SErver 1079984G3 - Manual (Page 67)

Issue 1 April 1997 61
Feature Descriptions
Emergency Access to the Attendant 0
This feature provides a method for emergency calls to go to the attendant.
These calls are generated in two ways:
■ The guest knocks the handset off the telephone.
■ The guest dials the Emergency Access to Attendant feature access
code. This code must be provided to the guest.
A parameter is set for the time interval between a handset going “off-hook,” and
the placement of an emergency call to the attendant. When the timer expires,
the emergency call enters the emergency queue and is sent to the attendant
console. When the call reaches the console, the loud emergency alerting tone is
heard and the display shows the calling party ID and extension number. The
display also shows the number of other emergency calls that may be waiting in
queue. The tone heard by the attendant is different from any other console
alerting tones and is fixed at a louder volume.
User Operation 0
The user operation for guests needing to place an emergency call to the
attendant is documented in
GuestWorks server Issue 3.0 Hospitality
Operations, (555-231-741).
The user operation for answering emergency calls at the attendant console is
documented in
DEFINITY Business Communications System and GuestWorks
server Issue 3.0 Console Quick Reference, (555-231-735). You must instruct
your staff how to process emergency calls properly.