Panasonic KX-FP195 - Manual (Page 62)

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For Assistance, Call 1-800-435-7329
CAUSE & REMEDY PROBLEM
In the EXT.TAM mode
I cannot receive documents
automatically.
I cannot receive voice messages.
I cannot retrieve voice messages
recorded on the answering machine
from a remote location.
The greeting message on your
answering machine is interrupted
halfway and the caller cannot leave
a voice message.
I pressed the remote access code to
access the answering machine
remotely, but the line was
disconnected.
Callers complain that their message
is interrupted halfway and they
cannot leave a voice message.
Callers complain that they cannot
send a document.
¡ Your greeting message on the answering machine is too long.
Shorten the message (up to 10 seconds).
¡ There are too many rings on the answering machine. Set to 1 or 2
rings.
¡ The silent detection feature is deactivated. Activate this feature
(see page 51).
¡ Check that the answering machine is turned on and connected to
the facsimile unit properly (see page 22).
¡ Set the number of rings on the answering machine to 1 or 2.
¡ The remote access code on your answering machine is the same
as your remote fax activation code. Set a different number for each
code.
¡ You did not program your remote TAM activation ID in your
facsimile unit correctly. Program the same code that is
programmed on the answering machine (see page 24).
¡ The greeting message has a silent pause longer than 4 seconds.
Re-record the greeting message.
¡ The code may include “#” which is used for certain features
provided by a telephone company. Change the code on the
answering machine to another number which does not include “#”,
then program the same code into the facsimile unit (see page 24).
¡ Advise them not to pause for over 4 seconds while recording their
voice messages.
¡ Your answering machine ran out of recording tape. Rewind the
tape to record messages.
¡ You set the answering machine to give only a greeting message.
¡ The junk mail prohibitor is set to on (see page 39).
I cannot receive documents
automatically.
The recording image is faint.
The printing quality is poor.
A blank sheet is ejected after the
received documents are printed out.
¡ The receive mode is set to the TEL mode. Set to the TEL/FAX,
FAX (or EXT.TAM) mode.
¡ The time to answer the call may be too long. Decrease the number
of rings (see pages 44 and 45).
¡ The junk mail prohibitor is set to ON (see page 39).
¡ The sender transmitted a faint document. Ask them to transmit a
clearer copy of the document.
¡ The thermal head is dirty. Clean it (see page 69).
¡ Some paper has instructions recommending the side to print on.
Try turning over paper. We recommend smooth paper such as
Hammermill
g jet PRINT for clearer printing.
¡ The receiving reduction rate is not programmed correctly. Program
the proper reduction rate (see page 49).
CAUSE & REMEDY PROBLEM
Fax reception
Before requesting help
(cont.)