SENA ProBee-ZS10 - Manual (Page 73)

73 ProBee-ZS10 User Guide Rev.1.5
10.3 HARDWARE PRODUCT WARRANTY DETAILS
WARRANTY PERIOD: SENA warranties embedded hardware Product for a period of one (1) year, and
external hardware Product for a period of three (3) or five (5) years according to the Product type.
WARRANTY PROCEDURE: Upon return of the hardware Product SENA will, at its option, repair or
replace Product at no additional charge, freight prepaid, except as set forth below. Repair parts and
replacement Product will be furnished on an exchange basis and will be either reconditioned or new. All
replaced Product and parts become the property of SENA. If SENA determines that the Product is not
under warranty, it will, at the Customers option, repair the Product using current SENA standard rates for
parts and labor, and return the Product at no charge in or out of warranty.
WARRANTY EXCLUSIONS: Damages caused by
- Accidents, falls, objects striking the SENA product,
- Operating the Product in environments that exceed SENA's temperature and humidity specifications,
- Power fluctuations, high voltage discharges,
- Improper grounding, incorrect cabling,
- Misuse, negligence by the customer or any other third party,
- Failure to install or operate the product (s) in accordance to their SENA User Manual,
- Failure caused by improper or inadequate maintenance by the customer or any other third party,
- Floods, lightning, earthquakes,
- Water spills,
- Replacement of parts due to normal wear and tear,
- Hardware has been altered in any way,
- Product that has been exposed to repair attempts by a third party without SENA’s written consent,
- Hardware hosting modified SENA Software, or non-SENA Software, unless modifications have been
approved by Sena.
- Battery component capacity degradation due to usage, aging, and with some chemistry, lack of
maintenance.
10.4 SOFTWARE PRODUCT WARRANTY DETAILS
WARRANTY PERIOD: SENA warranties software Product for a period of one (1) year.
WARRANTY COVERAGE: SENA warranty will be limited to providing a software bug fix or a software
patch, at a reasonable time after the user notifies SENA of software non-conformance.
10.5 THIRD-PARTY SOFTWARE PRODUCT WARRANTY DETAILS
The warranty policy of the third-party software is conformed to the policy of the corresponding vendor.