Triton RL2000 User Manual - Manual (Page 122)

Modem
Communication
Status Codes
Status Code Description
1 Time-out Possible Cause:
1. Request has been sent. Time-out waiting for response or carrier was
dropped. No characters were received. Time-out is typically 60
seconds.
2. Request has been sent. Time-out waiting for response or carrier was
dropped. At least one character was received (ETX was never received).
Time-out is typically 60 seconds.
3. EOT was received as first character after sending a NAK due to a bad
response message.
Result:
No money is dispensed, screen and receipt display system unavailable.
3 BCD NO-ANSWER Possible Cause:
Possible may be a processor or telephone hardware problem.
Results:
No money is dispensed, screen and receipt display system unavailable
4 ERROR IN MODEM
DATA Possible Cause:
Unexpected data received from processor in response to message.
Results:
No money is dispensed, screen and receipt display system unavailable
Can be a symptom of a bad modem or a modem not properly seated.
5 Connect 1200 Baud
then lost carrier or
connection. Host
hung up. Possible Cause:
1. Telephone line is not dedicated. (ATM is being used with another
devices connected to the line.
2. Telephone line is noisy and in general has poor quality
characteristics.
3. Baud rate set to high for telephone line conditions. Change baud
rate settings.
4. Modem may be defective.
Results:
No money is dispensed, screen and receipt display system unavailable.
6 BGD NO DIAL TONE Possible Cause:
1. Used up all redial attempts and got No Dial Tone for each attempt.
2. Check local telephone line for proper operation.
3. Telephone hardware problems.
Results:
No money is dispensed, screen and receipt display system unavailable.
7 BGD – Busy Possible Cause:
1. Dialed out, reached a busy signal
2. If problem persist, verify the phone number, try calling the number
with a hand set to verify, work with the processor to rectify.
10 BGD – Logon
11 No connect Possible Cause:
1. Used up all redial attempt and got Busy Signal for each attempt or
No Dial Tone for each attempt.
2. Got connected and never received ENQ within time-out period (14
Seconds).
Results:
No money is dispensed, screen and receipt display system unavailable.
13 BGD DONE GOOD Possible Cause:
Communication was normal, but response header does not match
request.
Results:
No money is dispensed, screen and receipt display system unavailable.