Triton RL2000 User Manual - Manual (Page 85)

Error
Code
Description Recommended Action
0 No errors None
32 Good operation No action required. The dispenser sends this status code when a
command has been successfully executed. This status code will
appear in the electronic journal as code 32 indicating the successful
completion of a transaction.
33 Feed Failure This error is usually associated with an empty note cassette or
currency that is in “unfit” condition.
1. Refill the cassette as needed.
2. Inspect the cassette and feed path for currency that is stuck
together or jammed.
3. If no jam is located, remove the first note from the cassette.
Purge the dispenser. Do several test dispense operations.
a. If the test dispenses are completed normally, and the return
code are correct, clear all errors and place the cash dispenser in
operation.
b. If the test dispenser fails again, try testing while pushing in on
the cassette. If it works then, the cassettes may not staying locked
in the cassettes. Determine what is causing the cassette to not stay
locked in place.
4. If the currency is in “fit” condition and the error persists,
consider replacing the cassette or the dispenser.
33 Note jammed between DDM and
Exit sensor
34 Mis-tracked note at feed This is a double detect fault. This is a double detect fault.
1. Inspect the feed path for jammed currency. Remove jammed
currency.
2. Inspected both the feed sensor and the double detect sensor to
ensure they are not blocked and operating correctly. Clean the
sensors a needed.
3. Turn the AC power OFF for a few seconds and then back ON to
power cycle and reset the cash dispenser. Clear all errors and
perform several test dispenses. If the test dispenses are normal
and the status clears, place the cash dispenser in service. If the
error persists, replace the dispenser.
35 Mistracked note at double detect. This status occurs when a note arrives at the double detect without
being seen by the feed sensor.
1. Inspected both the feed sensor and the double detect sensor to
ensure they are not blocked and operating correctly. Clean the
sensors a needed.
2. Turn the AC power OFF for a few seconds and then back ON to
power cycle and reset the cash dispenser. Clear all errors and
perform several test dispenses. If the test dispenses are normal
and the status clears, place the cash dispenser in service. If the
error persists, replace the dispenser.
36 Mistracked note at exit. This status occurs when a note is detected by the exit sensor when
it should not have been. It can occur if there are notes already in
the transport before the start of a transaction or if the exit sensor is
blocked. 1. Verify that the diverter moves freely and is not binding.
If the diverter has excessive binding or appears damaged, replace
the dispenser.2. Inspect the exit area to ensure nothing is blocking
the exit sensor. Clean and verify the operation of the exit sensor.
Replace the exit sensor if defective. Otherwise, replace the
dispenser.3. Turn the AC power OFF for a few seconds and then
back ON to power cycle and reset the cash dispenser. Clear all
errors and test the dispenser with a live transaction. It the status
clears, place the cash dispenser in service. Otherwise, replace the
dispenser.
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