Triton RL2000 User Manual User Manual
Page 51
B-7
W
ARRANTY
S
TATEMENT
C
ALLS
FOR
S
ERVICE
OR
R
EPAIR
Calls for service or repair will be accepted from authorized service technicians only. End users must contact
either the sales organization that placed the equipment or an authorized third party service organization to obtain
service. The sections that follow describe the policies and procedures that relate to the repair and replacement
of malfunctioning equipment
.
Q
UESTIONS
ON
O
PERATION
OF
E
QUIPMENT
Technical support is available to owners of Triton equipment and to qualifi ed service personnel. When calling
for help with the confi guration or operation of a Triton product, the caller must provide either positive identi-
fi cation as a service technician or the serial number of a Triton terminal. Technical support is provided during
normal business hours for the life of the product.
When calling for help with an operational problem, please have available information pertaining to the nature
of the trouble. This includes the type of equipment, examples of what is or is not happening, and the name of
the processor that supports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be directed
to the processor. Triton does not have access to the information needed to answer questions relating to specifi c
transactions.
C
ONTACT
I
NFORMATION
Triton Systems of Delaware, LLC.
21405 B Street
Long Beach, MS 39560
S
ALES
:
1 (800) 367-7191
1 (228) 575-3100
1 (228) 575-3101 (Fax)
S
ERVICE
:
1 (800) 259-6672 (Technical Support)
1 (228) 575-3101 Fax (Technical Support)