Triton RL2000 User Manual - Manual (Page 95)

6. If the voltages are correct, and the cables are undamaged and
correctly connected, causes of this error may be a defective cable, a
defective printer, printer control board, or the main board.
142 Dispenser returns bad command
error. 1. Verify that the power supply is operating and the DC voltages
being supplied to the main board and dispenser are correct. Seat
connectors or replace the power supply as needed. 2. Verify that
main board to electronic journal and the electronic journal to
dispenser cables securely seated at both ends of the cable. The
cables may be defective. 3. Other components that may cause this
error are the main board or the dispensing mechanism.
144 No reply from the electronic
journal. 1. Inspect main board to electronic journal (EJ) communication
cable for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
a. When troubleshooting the 8100, 9100, RL and RT be aware that
the electronic journal is built into the main board of the dispenser.
b. On all 8100/9100 machines, ensure the EJ data cable is
connected to the lower RJ-45 data port on the 9100 main board.
The upper RJ-45 port is used for downloading software only. Note,
if the EJ is connected to the load port of the 9100 main board,
permanent damage may result.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
145 Error in reply from the electronic
journal 1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
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