AMX SIP Communications Gateway CSG-500 - Manual (Page 47)

Telephone System Configuration
39 CSG SIP Communications Gateway Operation/Reference Guide
Creating a Voice Menu
Use the following procedure as a guide to creating a voice menu.
1. On the Voice Menu page, click New to create a new voice menu.
2. Specify a Name and an Extension. The extension will be the direct dial to the voice menu.
3. Specify the Steps of your voice menu using the welcome menu example and step descriptions as guides.
4. Select the Dial Other Extensions check box if you want to give a user the ability to break out of the
menu selections and dial an extension within your system.
5. Specify the Keypress Event actions for digits 0-9 as well as *, #, t, and i. The options available for a
Keypress Event are:
 None - The associated key is not enabled.
 Goto Menu - Pressing a key with this option will send the caller to a specified menu.
 Goto Extension - Pressing a key with this option will send the caller to a specified extension.
 Goto Queue - Pressing a key with this option will send the caller to the specified queue.
 Operator - This option will send the caller to the designated operator.
 Hangup - Pressing a key with this option will terminate the call.
 Congestion - Pressing a key with this option will play a busy signal.
 Both the t key and i key should be used for specific actions. The action associated with the t key
should be the desired action if a user response has timed-out. The action associated with the i key
should be the desired action if a user makes an invalid entry.
6. Once you have constructed your voice menu, click Save. You can then click Apply Changes to add the
voice menu to your current configuration.
Add New Step Options (Cont.)
Set Language This option gives you the ability to set the language for voice prompts in
your voice menu. This option is especially useful if you want to begin with
the default language, and then give the option of setting a different language
for the rest of the menu. For example, voice prompts will begin in English,
but if a user is given a choice, and presses 2 for Spanish, all further voice
menu prompts will be in Spanish (provided that language module is loaded).
Goto Directory The Goto Directory option sends a caller to the system phone directory.
This gives the user the chance to select a user name from the directory if the
extension is unknown.
Dial a Number via
Trunk This option allows you to specify an external number to dial, including the
trunk that should be used for the call.
User Event This option gives you the ability to send an arbitrary event to the manager
interface, with an optional body representing additional arguments. Specify
the eventname in the User Event field. If necessary, specify additional
arguments in the Body field.
Hangup The Hangup option terminates the call.
Custom App This option allows you to specify a CSG application, along with the
application’s corresponding parameters, which is not already listed in the
Add new Step drop-down menu (e.g. ‘NoOp(hello world)’ to echo “hello
world” on the CSG CLI).
Note: The Custom App option is only visible when Advanced Options are
enabled under the Options menu item. This option should only be
configured by experienced CSG administrators.
The Dial Other Extensions option is important. This option allows an inbound caller to
break out of the listed Keypress Events and dial another extension. A malicious
person may be able to hack through your CSG implementation to find an outside dial
tone and use it for fraud. Any extensions that are known to the public should be
completely handled by the Keypress Events; callers should not be allowed to dial
other extensions. Sticking to this policy protects your CSG system from being
compromised.