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CSG SIP Communications Gateway Operations/Reference Guide
Table of Contents
Music on Hold ......................................................................................................... 34
Call Queues............................................................................................................. 35
Creating a Queue .......................................................................................................... 35
Agent Login Settings .............................................................................................. 37
Voice Menus ........................................................................................................... 37
Creating a Voice Menu .................................................................................................. 39
Voicemail Menu ............................................................................................................. 40
Creating the Required Voice Menus for DTMF.............................................................. 41
Record a Voice Menu .............................................................................................. 44
Time Intervals ......................................................................................................... 45
Incoming Calling Rules ............................................................................................ 46
Voicemail ................................................................................................................ 48
General Settings............................................................................................................ 48
E-mail Settings .............................................................................................................. 49
SMTP Settings ............................................................................................................... 49
Paging/Intercom ..................................................................................................... 50
Conferencing .......................................................................................................... 52
Follow Me ............................................................................................................... 53
Directory................................................................................................................. 55
Call Features ........................................................................................................... 56
Feature Codes ............................................................................................................... 56
Call Parking ................................................................................................................... 58
Parking a Call ................................................................................................................ 58
Application Map ............................................................................................................ 58
Dial Options .................................................................................................................. 60
Voicemail Groups.................................................................................................... 60
System Info ............................................................................................................. 61
Networking............................................................................................................. 61
G.729 Codec ........................................................................................................... 63
Backup .................................................................................................................... 64
Update.................................................................................................................... 64
Options ................................................................................................................... 66
General Preferences ...................................................................................................... 66
Language....................................................................................................................... 67
Change Password .......................................................................................................... 67
Factory Reset ................................................................................................................ 67
Reboot .......................................................................................................................... 68
Device Configuration ........................................................................................69
Touch Panel Setup Pages........................................................................................ 69
