AMX SIP Communications Gateway CSG-500 - Manual (Page 65)

Telephone System Configuration
57 CSG SIP Communications Gateway Operation/Reference Guide
Feature Codes & Call Parking Preferences Options
Blind Transfer
Feature Code Specify the key sequence to initiate the Blind Transfer feature during an
active call. The default key sequence is ‘#’. Blind Transfer may also be
referred to as an unannounced, unsupervised, or cold transfer.
When initiated, this feature will prompt you to enter the destination
extension for the blind transfer. You must then enter the destination
extension within a few seconds, otherwise the blind transfer will be
cancelled. After entering the destination extension within the alloted
time, the calling party will be transferred to the destination extension
without prior notification and the initiator of the transfer will be
disconnected. The calling party’s Caller ID will be preserved when the
call is transferred to the destination extension.
Note: The T Option and/or t Option must be enabled under Dial
Options for this to function.
Disconnect
Feature Code Specify the key sequence to initiate the Disconnect feature during an
active call. The default key sequence is ‘*’.
When initiated, this feature will disconnect the active call.
Note: The H Option and/or h Option must be enabled under the Dial
Options tab for this to function.
Attended Transfer
Feature Code Specify the key sequence to initiate the Attended Transfer feature
during an active call. A default key sequence is not defined for this
feature. Attended Transfer may also be referred to as an announced,
supervised, consult, full-consult, or warm transfer.
Initiating this feature will prompt you to enter the destination extension
for the attended transfer. You must enter the destination extension within
a few seconds, otherwise the attended transfer will be cancelled. After
entering the destination extension within the alloted time, you will hear
ringback if the destination extension is available. If the destination
extension answers, you will be given the opportunity to announce the
call transfer. Simply hang up the phone to complete the call transfer. If
you hang up before the destination extension answers, the calling party
will be transferred to the destination extension without prior notification
(i.e. similar to blind transfer, but without CallerID preservation). If the
destination extension does not answer and you do not hang up the
phone, the attended transfer will be cancelled after 15 seconds. The
calling party’s Caller ID will not be preserved when the call is transferred
to the destination extension.
Note: The T Option and/or t Option must be enabled under the Dial
Options tab for this to function.
Call Parking
Feature Code Specify the key sequence to initiate the Call Parking feature during an
active call. A default key sequence is not defined for this feature.
Initiating this feature will prompt you with the first available parking
extension. This is the number that can be dialed to retrieve the call from
the parking lot. The caller will be immediately transferred to the specified
parking extension, and the initiator of the call park will be disconnected.
To retrieve the call, dial the parking extension that was specified by the
CSG prompt.
The amount of time that the call remains parked is determined by the
number of seconds specified in the Number of seconds a call can be
parked for field on the Call Parking tab. If the call is not retrieved within
this time, the call will be redirected to the user that originally parked the
call.
Note: The K Option and/or k Option must be enabled under the Dial
Options tab for this to function. This method of Call Parking may also be
referred to as one step parking.