HP Deskjet 990cxi Printer User Manual

Page 70

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70

Problems?: Troubleshooting Tips

The print quality is different if
the paper type is set to

Automatic

rather than the

specific paper type.

When the paper type is set to

Automatic

, the print quality is

automatically set to

Normal

. When

the paper type is set to a specific
paper type, the default print quality
may be something different.

After selecting a paper type, choose the desired print quality. See “Setup
Tab”
on page8.

Automatic

is set as the paper

type, but the printer does not
use the optimal paper mode.

The paper may be marked,
scratched, or wrinkled.

The Automatic Paper-Type Sensor is less accurate if paper is damaged in
any way. Make sure the paper is clear and free of scratches or wrinkles.

The paper may be letterhead or
stationary with a preprinted pattern
at the top edge.

The Automatic Paper-Type Sensor always sets this type of letterhead or
stationary to Plain Paper. Manually select the appropriate paper type. See
“Setup Tab” on page 8.

The paper may be dark in color or
contain metallic fibers.

The Automatic Paper-Type Sensor may set this type of media to Plain Paper.
Manually select the appropriate paper type. See “Setup Tab” on page 8.

Automatic

is set as the paper

type, but when preparing to
print, the printer spits out the
paper.

The printer may have been placed
in direct sunlight, overwhelming the
Automatic Paper-Type Sensor.

Move the printer out of direct sunlight.

Paper falls to the floor after
printing.

The OUT Tray Extension may not
be pulled out.

Gently pull out the OUT Tray Extension. When your print job finishes, push
the OUT Tray Extension back into its storage slot. See “OUT Tray” on page 5.

Is there a problem with your printout? Continued

What is the problem?

Possible cause

To solve the problem…

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