HP Deskjet 990cxi Printer User Manual
Page 73
73
Problems?: Troubleshooting Tips
Is there a problem with infrared (Ir) printing?
What is the problem?
Possible cause
To solve the problem…
A connection cannot be
established or the transmission
seems to be taking longer than
usual.
The device from which you are
trying to print may not be IrDA-
compliant.
Make sure the device is IrDA-compliant; look for an IrDA symbol or refer to
the user’s guide for the device.
Your laptop or notebook may not
be configured for infrared.
Make sure your laptop or notebook is configured for infrared. See “Setting
up a Laptop or Notebook for Infrared” on page 23.
The infrared driver may not be
installed on your laptop or
notebook.
Make sure the infrared driver is installed.
The infrared driver can be found on the Microsoft Windows 98/2000
software CD or downloaded from the Microsoft web site at:
http://
www.microsoft.com
Infrared may not be enabled on
your laptop or notebook.
Make sure that infrared is enabled on your laptop or notebook. See
“Enabling Infrared” on page 23.
An infrared port may not be
selected on your laptop or
notebook.
Select an infrared port. See “Preparing to Print” on page 24.
The device from which you are
trying to print and the printer are
not positioned properly.
• Position the device from which you are printing up to 3 feet (1 meter) from
the printer and within a 30-degree total angle from the printer’s infrared
lens.
• Make sure the path between the two infrared devices is clear of obstacles.
• Make sure the two infrared lenses are clean—free from dirt and grease.