HP Deskjet 990cxi Printer - Manual (Page 77)

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Problems?: HP Customer Care
• If you are in the U. S. and need a software update, you can
download the printer software from HP’s web site at:
http://www.hp.com/go/support. If you do not have access to the
web site, call (661) 257-5565. Software updates are available for
the cost of the CDs or diskettes plus shipping.
• If you are outside the U.S. and cannot download the driver from
HP Customer Care Online (see page 75), call the HP Customer
Care Center (see page 77) nearest you.
HP Customer Care Repair
If your HP printer is ever in need of repair, simply call
the HP Customer Care Center . A trained service technician will
diagnose the problem and coordinate the repair process for you.
This service is free during your printer’s limited warranty period.
Beyond the warranty period, repairs are charged on a time and
materials basis.
HP Customer Care by Phone
Within one year from the time of your purchase, telephone support
is provided to you free of charge. However, if you are calling long
distance, long-distance charges may apply.
Before placing a call for help, please make sure that:
1 You have checked your Quick Start Poster and this User’s Guide for
installation and troubleshooting tips.
2 You have checked HP Customer Care Online (see page 75) for
product help.
3 If you cannot solve your problem using the above, then call an
HP service technician while you’re in front of your computer and
printer.