HP Deskjet 990cxi Printer - Manual (Page 76)

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Problems?: HP Customer Care
HP Customer Care Online
continued
HP Customer Care User Forums
They’re friendly. They’re informative. Check out our online user
forums. Simply review existing messages left by other HP users to
find the answers you’re looking for. You can also post your
questions, then check back later for ideas and suggestions from
knowledgeable users and system operators.
HP Customer Care by Email
Connect with HP via email and receive a personal reply from an HP
Customer Care service technician. Responses are normally
provided within 24 hours of receipt (excluding holidays). A great
option for those non-urgent questions. To send an email, go to
http://contact.external.hp.com/support/menu/menu-post.html .
Printer Software Updates
Printer software (also referred to as a printer driver) allows your
printer to talk with your computer. HP provides printer software and
software updates for Windows operating systems. For MS-DOS
printer software, contact the manufacturer of your software
program. You have several options for getting printer software:
• Download the printer software by accessing the HP Customer
Care Online web site. See “HP Customer Care Online” on page 75
for the addresses of the HP web sites.
• If you are using Windows 95, 98, or 3.1x and need diskettes rather
than a CD, you can copy the printer software to diskettes by
taking your printer software CD to your HP dealer or a friend that
has a CD-ROM drive. Be sure to take along at least 6 blank
diskettes. To create the diskettes, begin the printer software
installation. When the opening screen appears, select
Make
diskettes of your printer software and follow the on-screen
instructions.
• If you are in the U.S., setting up your printer for the first time, and
do not have a CD-ROM drive or access to HP Customer Care
Online , you can order the printer software on 3.5-inch diskettes
by calling (661) 257-5565 (nominal shipping and handling charge
may apply). Bonus software that may be provided on the CD will
not be provided on diskettes.