HP Deskjet 990cxi Printer - Manual (Page 47)

47
Problems?: Troubleshooting Tips
No page came out of
the printer.
(continued)
There may be a paper jam and you
are using the Rear Access Door. 1 Pull the paper out of either the IN tray or the OUT tray.
2 Press the Resume Button on the front of the printer.
3 If you were printing labels, make sure a label did not become unglued
from the label sheet while going through the printer.
4 If the paper jam has cleared, print your document again.
5 If the paper jam hasn’t cleared, open the Rear Access Door by turning
the knob (counter-clockwise) and removing the door.
6 Pull the jammed paper out of the printer, then replace the Rear Access
Door.
7 Print your document again.
There may be a paper jam in the
Automatic Two-Sided Printing
Module. 1 Turn your printer off.
2 Press the button on top of the Automatic Two-Sided Printing Module
and lower the access door.
3 Pull the jammed paper out of the Module, then close the access door.
4 Turn your printer back on.
5 Print your document again.
Why won’t it print? Continued
What is the problem? Possible cause To solve the problem…