HP Deskjet 990cxi Printer - Manual (Page 64)

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Problems?: hp Customer Care
hp Customer Care Repair
If your hp printer is ever in need of repair, simply call the
hp Customer Care Center . A trained service technician will
diagnose the problem and coordinate the repair process for you.
This service is free during your printer’s limited warranty period.
Beyond the warranty period, repairs are charged on a time and
materials basis.
hp Customer Care by Phone
Within one year from the time of your purchase, telephone support
is provided to you free of charge. However, if you are calling long
distance, long-distance charges may apply.
Before placing a call for help, please make sure that:
1 You have checked your Quick Start Poster and this User’s Guide
for installation and troubleshooting tips.
2 You have checked hp Customer Care Online (see page 62) for
product help.
3
printer. Before you call, be sure you have the following
information:
- Your printer’s serial number (the label is on the printer’s
bottom).
________________________________________
- Your printer’s model number (the label is on the front of the
printer).
________________________________________
- The model of the computer.
________________________________________
- The version of the printer software and software program
(if applicable).
________________________________________
Then we can help you with your questions immediately!
If you cannot solve your problem using the above, then call an
hp service technician while you’re in front of your computer and