HP Deskjet 990cxi Printer - Manual (Page 63)

63
Problems?: hp Customer Care
hp Customer Care Online
continued
hp Customer Care User Forums
They’re friendly. They’re informative. Check out our online user
forums. Simply review existing messages left by other hp users to
find the answers you’re looking for. You can also post your
questions, then check back later for ideas and suggestions from
knowledgeable users and system operators.
hp Customer Care by Email
Connect with hp via email and receive a personal reply from an hp
Customer Care service technician. Responses are normally
provided within 24 hours of receipt (excluding holidays). A great
option for those non-urgent questions. To send an email, go to
http://contact.external.hp.com/support/menu/menu-post.html .
Printer Software
Printer software (also referred to as a printer driver) allows your
printer to talk with your computer. hp provides several options for
getting printer software and updates:
• Download the printer software by accessing hp’s Customer Care
Online web site. See “hp Customer Care Online” on page 62 for
addresses of the hp web sites.
• If you are in the U.S. and need a software update, you can
download the printer software from hp’s web site at:
http://www.hp.com/go/support. If you do not have access to
the web site, call (661) 257-5565. Software updates are available
for the cost of the CDs plus shipping.
• If you are outside the U.S. and cannot download the driver from
hp’s web site, call the hp Customer Care Center nearest you. See
page 64.