HP Color LaserJet CM1015CM1017 Multifunction Printer series - Manual (Page 205)

Resolve scanning problems
Use the table to solve image-scan issues.
Problem Cause Solution
The scanned image is of poor quality. The original might be a second-
generation photo or picture. ● To eliminate the patterns, try
reducing the size of the image after
scanning.
● Print the scanned image to see if
the quality is better.
● Verify that the resolution and color
settings are correct for the type of
scan job being performed.
If the scanned page has a background
but the original document does not, the
original might be too thin to scan or copy
cleanly. On the flatbed scanner, place three
sheets of clean paper on top of the
original, close the flatbed scanner cover,
then re-scan the original.
The image that appears on the screen
might not be an accurate representation
of the quality of the scan. ● Try adjusting the computer monitor
settings to use more colors (or
levels of gray). Make this
adjustment by opening Display in
Windows Control Panel.
● Try adjusting the resolution and
color settings in the scanner
software.
The original might have been loaded
incorrectly. Verify originals are properly loaded onto
the flatbed scanner. See
Scan methods .
The scanner might be dirty. Clean the scanner.
The graphics settings might not be
suitable for the type of scan job that being
performed. Try changing the graphics settings or the
scan mode.
Part of the image did not scan. The original might have been loaded
incorrectly. Verify originals are properly loaded onto
the flatbed scanner.
A colored background might be causing
images in the foreground to blend into
the background. Try adjusting the settings before
scanning the original or enhancing the
image after scanning the original.
The original is longer than 298 mm
(11.75 in). The maximum flatbed scannable length
is 298 mm (11.75 in). If the page exceeds
the maximum length, the scanner stops.
The original is too small. The minimum size that the flatbed
scanner supports is 25 by 25 mm (1 by
1 inches).
The media size is incorrect. In Scan settings, make sure that the input
media size is large enough for the
document that being scanned.
ENWW Resolve scanning problems 191