HP Color LaserJet CM1015CM1017 Multifunction Printer series - Manual (Page 238)

Repacking the MFP
If your MFP needs to be moved or shipped to another location, perform the following procedure to repack
the MFP.
CAUTION Shipping damage as a result of inadequate packing is the customer's responsibility.
To ensure proper protection during shipment, the MFP must be repackaged properly using the
original cushions.
Repack the MFP
CAUTION It is extremely important to remove the print cartridges before shipping the MFP.
Print cartridges left in the MFP during shipping will leak and entirely cover the MFP engine and
other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller, and store the print cartridge
in its original packing material or so that it is not exposed to light.
1. Remove all four print cartridges.
2. If you have added optional tray 3, remove and retain.
3. Remove and retain the power cable and interface cable.
4. Remove and retain the output tray.
5. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
print correctly.
6. Use the original shipping container and packing material, if possible. If you have already disposed
of the MFP packing material, contact a local mailing service for information about repacking the
MFP. HP recommends insuring the equipment for shipment.
7. Include a completed copy of the Service information form .
224 Appendix B Service and support ENWW