HP Color LaserJet CM1015CM1017 Multifunction Printer series - Manual (Page 61)

The printer driver does not automatically set up the selected MFP in the Print Setup Utility.
Cause Solution
The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj,
where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the Getting Started
Guide for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the correct MFP.
Cause Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs.
The wrong MFP name or IP address is being used. Another MFP with
the same or similar name, IP address, or Rendezvous or Bonjour host
name might have received the print job. Print a configuration page to check the MFP name, IP address, or
Rendezvous or Bonjour host name. Verify that the name, IP address,
or Rendezvous or Bonjour host name on the configuration page
matches the MFP name, IP address, or Rendezvous or Bonjour host
name in the Printer Setup Utility.
Unable to print from a third-party USB card.
Cause Solution
Occurs when the USB software is not installed on the MFP. When adding a third-party USB card, try using the Apple USB Adapter
Card Support software. The most current Version of this software is
available from the Apple Web site.
When connected with a USB cable, the MFP does not appear in the Printer Setup Utility after the MFP is selected.
Cause Solution
This problem is caused by either a software or a hardware
component. Resolve software problems
● Verify that the Macintosh supports USB.
● Verify that the Macintosh operating system is Mac OSX V10.3
or later.
● Verify that the Macintosh has the appropriate USB software from
Apple.
Resolve hardware problem
● Verify that the MFP is turned on.
● Verify that the USB cable is connected correctly.
● Verify the use of the appropriate high-speed USB cable.
Table 5-1 Problems with Mac OS X (continued)
ENWW Solve common Macintosh problems 47