Troubleshooting when using raid manager – HP XP Business Copy Software User Manual
Page 98
XP24000/XP20000 Remote Web Console Error Codes for the list of error codes and corrective
actions.
Figure 40 Error Dialog Box
Troubleshooting When Using RAID Manager
When an error has occurred in an XP Business Copy pair operation using RAID Manager, you
can try to identify the error by referring to the log displayed in the RAID Manager window or the
RAID Manager operation log file. The RAID Manager operation log file is stored in the following
directory.
/HORCM/log*/curlog/horcmlog_HOST/horcm.log
, where
•
*
is the instance number.
•
HOST
is the host name.
To identify the cause of the error code using the log file, follow the procedure below. For more
information about RAID Manager, see the HP StorageWorks XP RAID Manager User Guide.
1.
Open the RAID Manager log file and find the error code.
Example:
11:06:03-37897-10413- SSB = 0xb9a0,2089
Error codes appear on the right of the equal symbol (=). The alphanumeric characters of last
four digits on the left of the comma (
,
) indicates SSB1 (for example,
b9a0
), and the right of
the comma (
,
) indicates SSB2 (for example,
2089
).
2.
See
to locate the meaning of the error code.
For details about the cause of the error that is not described in
, contact
HP technical support.
To identify the cause of the error using the log displayed on the RAID Manager window, follow
the procedure below. For more information about RAID Manager, see the HP StorageWorks XP
RAID Manager User Guide.
1.
Find the error code from the logs displayed on the RAID Manager window.
Example: It was rejected due to
SKEY=0x05, ASC=0x20,SSB=0xB9E1,0xB901
on
Serial#(64015)
Error codes appear on the right of SSB=. The alphanumeric characters of last four digits on
the left of the comma (
,
) indicates SSB1 (for example,
B9E1
), and the alphanumeric characters
of last four digits on the right of the comma (
,
) indicates SSB2 (for example,
B901
).
2.
See
and find the meaning of the error code.
For details about the cause of the error that is not described in
, contact
HP technical support.
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Troubleshooting