Avaya Innovations 2 - Manual (Page 18)

When it comes to Microsoft, HP has the largest and most experienced Microsoft-trained workforce
in the world. HP Services offers the level of experience and knowledge needed to implement next-
generation Microsoft technology and solutions quickly and effectively. The depth and breadth of HP’s
leadership is demonstrated by:
More then 22,000 Microsoft-trained professionals.
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14 million Exchange mailboxes and 10 million Windows seats deployed or under contract—with more
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than 1,500 projects managed each year.
Of the 64 Microsoft Certified Architects in the world, nine are HP employees.
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Communications Enabled Business Processes – A key place to cut costs today is not in technology –
it’s in reduction and elimination of human latency. Avaya and HP are teaming to integrate Avaya
communications applications into business processes to make processes more efficient, speed
decision making and create a more responsive organization. The solution leverages Avaya’s
communications enabled business processes technology combined with HP’s expertise in business
process consulting, supply chain optimization, business assessment, and SAP, Oracle and other
integration experience.
Distributed Office – Companies with broadly distributed workforces are challenged to keep all worker
productivity at comparable levels and to maintain consistent customer experience no matter the
size or location of the company branch. HP and Avaya offer the Avaya Distributed Office and Avaya
one-X Deskphone Value Edition for companies facing these challenges. HP’s Technology Services
organization delivers the implementation and installation of this solution and can embed this into other
HP services as part of HP’s expanded desktop support. In addition, there is tight linkage between the
Avaya Distributed Office solution and HP’s “Branch of the Future” solutions for retail banking.
Contact Center – Avaya and HP provide the latest call center capabilities while supporting expansion
from voice-only interaction to multi-media communication and help ensure a smooth migration.
Enterprises can create a seamless fit into an IT infrastructure through the latest advances in Service-
Oriented Architecture, SIP and presence. The solution helps contact centers contribute tangible
business returns through increased competitiveness, more consistent customer service, improved
productivity, and increased value from every customer interaction.
Converged Network Management* – The HP Converged Network Management solution is a jointly
developed integration between HP OpenView Network Node Manager Smart Plug-in for IP Telephony
and the Avaya Integrated Management application. This approach makes it possible for customers to
monitor and control network infrastructure and IP Telephony systems from a single console.