Vtechnologies, Offers, Solution category – Avaya Innovations 2 User Manual
Page 50: Primary industries served, Member presence, Avaya contact
vTechnologies
vTechnologies was founded in 2001 by two former telecommunications executives who have focused
on delivering solutions for the contact centers and knowledge based workers in the SMB and
Enterprise market segments. vTechnologies’ core strategy has been the development of easy-to-use,
simple to implement, off-the-shelf contact center and knowledge-based worker automation tools that
integrate telephony systems, customer relationship management (CRM) applications, Salesforce.com
and contact center applications. Tools are synergistic applications that act as a “glue” to decrease
agent time per call by increasing access to caller information as well allowing on-demand modification
to call routing.
For more information, visit www.vtechnet.com
or contact
Kevin M. Johnson
800-782-6171, Ext. 110
Offers
vCTISuite
Compliant with
Avaya Communication Manager,
Avaya Contact Center Express, Avaya Converged
Communications Server, Avaya IP Office,
Avaya Softphone, Avaya IP Telephones, Avaya
Media Gateway, Avaya Modular Messaging,
Avaya SIP Enablement Services, Avaya Unified
Communication Center and Avaya Wireless
Solution.
vCTISuite from vTechnologies presents caller
information to the contact center agents or
knowledge based workers as the call is routed to
the Agent’s or knowledge based workers’ extension.
vCTISuite also automates such time-consuming
tasks as call tracking and outbound calling as well as
offering a secure notepad feature for supervisors.
Solution Category
Call/Contact Center
▶
Call Control/Routing
▶
Modified Hunt Groups
▶
Multi-media Contact Center
▶
Multi-Vendor Integration
▶
Screen Pop
▶
Primary Industries Served
Banking
▶
Education
▶
Education – Higher
▶
Education – K-12
▶
Finance
▶
Government
▶
Government – Federal
▶
Government – State & Local
▶
Healthcare
▶
Homeland Security
▶
Hospitality
▶
Insurance
▶
Legal
▶
Manufacturing
▶
Retail
▶
Telecommunications
▶
Transportation
▶
Utilities
▶
Member Presence
APAC
▶
CALA
▶
EMEA
▶
NA
▶
Avaya Contact
Dan Fusco
908-953-7898