Avaya Innovations 2 - Manual (Page 43)

SDC Solutions
SDC Solutions is a leading provider of mission-critical communications solutions. Through a robust
suite of products, including IntelliDESK ® PC-based Console, IntelliSPEECH ® Intelligent Virtual Agent,
WebSERVICES Web-based Directory, IPSERVICES IP-based Directory, and Event and Emergency
Notification, SDC integrates industry-standard technologies to provide easy access to centralized
directory knowledge. SDC products can be used together as part of a Total Call Handling Solution, or
individually based on a customer’s needs. Ultimately, SDC helps customers streamline communications
to increase productivity, improve customer service and reduce costs.
For more information, visit www.sdcsolutions.com or contact
Detta Donoghue
603-629-4242
[email protected]
Offers
IntelliDESK ® PC-based Console
Compliant with  Avaya Communication Manager.
IntelliDESK ® is a PC-based console that accesses
the SDC Comprehensive Database, thereby providing
operators with a comprehensive directory with single
keystroke access to client and personnel status and
information. IntelliDESK allows operators to expedite
incoming calls faster and with greater confidence and
accuracy.
IntelliSPEECH ® Intelligent Virtual Agent
Compliant with  Avaya Communication Manager.
IntelliSPEECH ® is a speech-based auto attendant
that provides natural interaction with the SDC
Comprehensive Database using the spoken word.
IntelliSPEECH allows callers to connect their own
calls, initiate a page or access information by stating
a command rather than using operator assistance
or confusing touchtone menus. Used as a virtual
employee, IntelliSPEECH eliminates up to 80 percent of routine calls.
WebSERVICES Web-based Directory
WebSERVICES is a comprehensive, Web-based tool that allows your employees to access information
housed in your SDC Comprehensive Database without operator assistance. WebSERVICES provides
your staff with greater autonomy in conducting communications and allows your operators to spend
more time administering to customers’ needs.
IPSERVICES IP-based Directory
Compliant with  Avaya IP Telephones
IPServices empowers employees by allowing them to access the SDC Comprehensive Database
directly from an IP display phone. Each directory search provides status, title, department,
extension and pager or messaging device. Additional information can be provided according to your
organization’s specific needs.
Solution Category
Attendant Console
▶
Workforce Management
▶
Primary Industries Served
Education – Higher
▶
Healthcare
▶
Hospitality
▶
Member Presence
APAC
▶
NA
▶
Avaya Contact
Bob Lesniak
732-852-2281
[email protected]