Avaya Innovations 2 - Manual (Page 26)

Jebsen & Jessen Communications
Jebsen & Jessen Communications is an Avaya Regional GOLD Partner and a leading Internet Protocol
(IP) telephony, customer relationship management (CRM) contact center, recording solutions and IP
application provider in Southeast Asia. Partnering with world-class technology organizations, Jebsen
& Jessen Communications helps businesses achieve communication goals, building on service
excellence as the cornerstone of its success since its establishment in 1988. Today, it operates in five
South East Asian markets as one of seven regional businesses under the Jebsen & Jessen Group of
Companies.
For more information, visit www.comms.jjsea.com or contact
Caleb Gau
+65 (0) 9822 3882
[email protected]
Offers
Web Directory Assistant (WDA)
Compliant with  Avaya Application Enablement
Services and Avaya IP Telephones.
WDA is an office productivity tool that allows an
operator or receptionist to search the staff directory
via Intranet and perform basic telephony features
on a computer workstation. Features include
transferring, forwarding and making a call; real-time
status of a telephone call is also reflected. WDA is
developed in accordance with Avaya Application
Enablement Services to provide computer telephony
integration. WDA offers an extension to include
personal phonebooks in addition to the company
phone directory.
Enhanced Meet-Me Conference Reservation
(EMMCR) is a software suite that works with the
standard 6-party Meet-Me Conference. The EMMCR
improves and provides a user-friendly administration
front-end to end users for conference booking
without assistance from a system administrator.
EMMMC also allows end-users to book conferences in advance and will automatically send conference
notifications/reminders to participants via email and SMS (to mobile and/or Avaya IP Telephones).
Call Center Service Level Indicator is a back-end application that queries information from an Avaya
solution reflect the service level of all calls. Service level status is indicated via a set of traffic lights,
and the benchmark for any service level status change can be configured. This application provides a
customizable, quick and direct notification in monitoring service level for contact centers.
Solution Category
Call/Contact Center
▶
Primary Industries Served
Banking
▶
Finance
▶
Government
▶
Healthcare
▶
Insurance
▶
Member Presence
APAC
▶
Avaya Contact
Riz Masurekar
+91 (0)989 251 0550
[email protected]