Avaya Innovations 2 - Manual (Page 39)

PROGNOSIS (Integrated Research)
Integrated Research (the people behind PROGNOSIS) develops and distributes performance
monitoring and diagnostics software for business-critical IT infrastructures. Prognosis IP Telephony
Manager enables large enterprise customers and managed service providers to optimize call quality
and service reliability. Integrated Research has won many industry and government awards over its
19-year history. Its success is measured by the satisfaction of its clients in more than 50 countries,
including the world’s largest bank, stock exchange, airline manufacturer, telecommunications company
and Internet service provider. PROGNOSIS is sold and supported through Integrated Research offices,
resellers, and managed service providers. Integrated Research’s corporate headquarters is located in
Sydney, Australia. Offices can also be found in the U.K., Germany and the U.S.
For more information, visit www.prognosis.com or contact
John Dunne
+61 (0)2 9921 1534
[email protected]
Offers
Prognosis IP Telephony Manager
Compliant with  Avaya Communication Manager,
Avaya Servers, Avaya Media Gateways and Avaya
Telephones.
PROGNOSIS IP Telephony Manager is a specialized
management tool that provides proactive monitoring
across Avaya and other major IP-PBX vendor
platforms—offering support personnel a unified view
across all their disparate IP telephony environments.
For Avaya environments, PROGNOSIS software
greatly simplifies the task of managing large
deployments, offering the capabilities to:
Troubleshoot, diagnose and optimize voice quality.
▶
Gain deep visibility into the state of key system
▶
components for fault rectification, performance
monitoring and capacity planning.
Manage multiple vendor telephony environments
▶
through a single, unified view.
Monitor across large enterprise and managed service provider deployments.
▶
PROGNOSIS is quick and easy to install, providing the most frequently used alerts, displays and
reports out of the box. All these aspects of PROGNOSIS can also be customized, giving users total
flexibility, such as the capacity to measure and track their unique service levels. The ideal solution for
global enterprises and large MSPs, PROGNOSIS provides support personnel with a unified view across
all their disparate IP telephony environments. This eliminates the need to procure and maintain multiple
tools and reduces the time and expense involved in training staff to use a variety of management
solutions.
PROGNOSIS enables support personnel to:
Reduce trouble tickets:
▶
A real-time view of voice quality and service delivery status provides pre-
emptive insight into the critical factors that can cause problems.
Optimize resource utilization:
▶
The ability to correlate configuration and resource utilization ensures
the reliability and efficient use of media servers, trunks and gateways.
Reduce operating costs:
▶
Predicting the possibility of
problematic network hops or over-utilized channels prevents
outages that have a material impact on expenses.
Solution Category
Call/Contact Center – IP Telephony
▶
Primary Industries Served
Banking
▶
Finance
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Government
▶
Healthcare
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Insurance
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Member Presence
APAC (Primary Region)
▶
NAR
▶
EMEA
▶
Avaya Contact
Riz Masurekar
+91 (0)989 251 0550
[email protected]