Avaya Innovations 2 - Manual (Page 4)

Accenture
Accenture is a global management consulting and technology services company. Committed to
delivering innovation, Accenture collaborates with its clients to help them realize visions and create
tangible value. With deep industry expertise, broad global resources and proven experience in
consulting and outsourcing, Accenture can mobilize the right people, skills, alliances and technologies.
With more than 133,000 people in 48 countries, Accenture works with clients in nearly every major
industry worldwide. Through the integration of consulting and outsourcing, Accenture identifies critical
areas with potential for maximum business impact; innovates and transforms the processes in those
areas; delivers performance improvements and lower operating costs by assuming responsibility for
certain business functions or areas; and Accenture holds itself accountable for results.
Accenture’s eight service lines include customer
relationship management; finance and performance
management; human performance; solutions
operations; strategy and business architecture;
supply chain management; technology, research and
innovation; and technology solutions.
For more information, visit www.accenture.com
The Avaya and Accenture Alliance
Together, Avaya and Accenture deliver innovative, cost-
effective contact center solutions to help businesses
generate greater value from every customer interaction
while delivering a seamless customer experience
across sales, marketing and services.
Avaya supplies world-class contact center
applications and trusted technical and implementation
expertise. Accenture brings deep knowledge of
customer relationship strategies and delivery
experience across multiple industries, along with the
program management skills that ensure a smooth
deployment no matter how complex the solution.
Avaya and Accenture Integrated
Contact Center Solutions
Compliant with  Avaya Customer Interaction Suite.
Joint CRM and IP Telephony solutions combine Avaya’s leading contact center solutions and IP
telephony products with Accenture global business consulting, integration services and expertise in
vertical markets.
Accenture Customer Contact Transformation Services integrates transformation and technology
investments to maximize workforce performance, coordinates service delivery across multiple
channels, and increases the profitability of each interaction. By decreasing labor requirements,
increasing self-service capabilities and integrating leading Avaya contact center technologies included
in this offer, can help dramatically reduce the cost of service delivery by 10 to 30 percent.
Specifically, the Accenture Customer Contact Transformation solution helps clients: understand the
true cost of serving customers, align customer treatment with revenue growth, implement cost-
effective self-service channels that enhance service quality, optimize the performance of contact
center personnel and processes, explore innovative sourcing solutions that reduce risks and operating
costs, and align customer contact capabilities to customer demand, without committing to high-cost
technologies and operating infrastructures.
By combining Avaya’s leadership in developing next generation, intelligent, customer-focused
communications technology with Accenture’s proven record as one
of the leading providers of CRM solutions and services, thousands of
enterprises can manage critical customer relationships.
Solution Category
Call/Contact Center
▶
Call Control/Routing
▶
Screen Pop
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Primary Industries Served
Banking
▶
Finance
▶
Government – State & Local
▶
Insurance
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Telecommunications
▶
Utilities
▶
Member Presence
APAC
▶
EMEA
▶
NA
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Avaya Contact
Martha Komachi
630-245-2736
[email protected]