Solve fax problems, The fax test failed – HP Officejet J6480 All-in-One Printer User Manual

Page 155

Advertising
background image

Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass. Try cleaning the scanner glass. See

Clean the device

for more information.

Black dots or streaks

Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass, the scanner glass might be dirty or scratched, or the lid backing might be
dirty. Try cleaning the scanner glass and lid backing. See

Clean the device

for

more information. If cleaning does not correct the problem, the scanner glass
or lid backing might need to be replaced.

The defects might be on the original and not a result of the scanning process.

Unclear text
Try adjusting the settings. Make sure that the resolution and color settings are
correct.

Size is reduced
The HP software settings might be set to reduce the scanned image. See the
product software Help for more information about changing the settings.

Solve fax problems

This section contains fax setup troubleshooting information for the device. If the device
is not set up properly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this
test after you have completed setting up the device for faxing. For more information,
see

Test fax setup

.

If the test fails, review the report for information on how to fix any problems found. For
more information, see

The fax test failed

.

The fax test failed

The display always shows Phone Off Hook

The device is having problems sending and receiving faxes

The device is having problems sending a manual fax

The device cannot receive faxes, but can send faxes

The device cannot send faxes, but can receive faxes

Fax tones are recorded on my answering machine

The phone cord that came with my device is not long enough

The computer cannot receive faxes (Fax to PC)

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about
the error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.

Solve fax problems

151

Advertising