Software installation suggestions – HP Officejet J6480 All-in-One Printer User Manual
Page 172
Check the hardware connections
•
Make sure that any cords and cables that you are using are in good working order.
•
Make sure that the power cord is connected securely to both the device and to a
working power outlet.
•
Make sure that the phone cord is connected to the 1-LINE port.
Check the print cartridges
•
Whenever you install a new print cartridge, the device aligns the print cartridges
automatically. If the alignment fails, check to make sure the cartridges are installed
correctly, and start the print cartridge alignment. For more information, see
.
•
Make sure that all latches and covers are closed properly.
Check the computer system
•
Make sure that your computer is running one of the supported operating systems.
•
Make sure that the computer meets at least the minimum system requirements.
Check the device to ensure the following
•
Power light is on and not blinking. When the device is first turned on, it takes
approximately 45 seconds to warm up.
•
The device is in the Ready state, and no other lights on the device control panel
are lit or blinking. If lights are lit or blinking, see the message on the device control
panel.
•
Ensure power cord and other cables are working, and are firmly connected to the
device.
•
All packing tapes and materials are removed from the device.
•
Duplexer is locked into place.
•
Paper is loaded correctly in the tray, and is not jammed in the device.
•
All latches and covers are closed.
Software installation suggestions
Verify installation preliminaries
•
Make sure to use the Starter CD that contains the correct installation software for
your operating system.
•
Before installing software, make sure that all other programs are closed.
•
If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
•
If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
).
Chapter 9
168
Maintain and troubleshoot