Using the mid-call features, Call hold and retrieve, Call mute – Avaya 3100 User Manual

Page 52: Call hold and retrieve call mute

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Advanced functions

52 NN42030-107 Avaya 3100 Mobile Communicator 3.1 Standard 03.05 October 2010

1. While a call is connected on the desktop telephone, press the Handoff key.

2. Answer the call on the Avaya 3100 MC - Client.

3. Hang up your desktop telephone.

Moving a call from the Avaya 3100 MC - Client to the desktop telephone

You can move a call from your Avaya 3100 MC - Client to your desktop telephone.

1. While a call is connected on the Avaya 3100 MC - Client, press the Handoff key on your desktop

telephone.

2. If you have Station Control Password (SCPW) privacy protection configured, enter the SCPW on your

desktop telephone.

3. Disconnect from the call on your Avaya 3100 MC - Client.

Using the Mid-Call features

While you are engaged in a voice call, use the following voice call telephony features:

Call hold and retrieve: Places the current call on hold, and then resumes it.

Mute: Mutes the current call so you can carry on a conversation without being heard.

Transfer: Transfers the call to another party—either blind or supervised.

Swap: Switch between two parties while you are engaged in a call.

Speaker mode: Switches call audio from the earpiece to the system speaker.

Three-party conference: Creates an impromptu three-party conference.

Call hold and retrieve

Place a call on hold and retrieve it while you are connected to the network.

Placing a call on hold

While the call is connected, select Hold.

Held

appears in the dialpad display.

Retrieving a held call

Select Unhold.

Call mute

Mute a call to carry on a private conversation.

Muting a call

While the call is connected, select Mute On.

Call mute

appears in the dialpad display, and the other person on the call does not hear anything.

Unmuting a muted call

Select Mute Off.

You can now converse with the other person on the call.

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